We had a lovely room and pool. the lift was broken so we had to walk up many stairs to get to our room (the lift was broken). The linen and pillows were very, very nice, the water pressure in the shower was a bit low and there was not a lot of throw to the water stream. The products were also very nice. I had room service and the meal was of a very high standard. Breakfast was temporarily relocated to the ground floor so an epic track back down the stairs to a wonderful breakfast (egg station, waffle station, many hot dishes, cereals, bakery items). The staff were fantastic.

We complain about the stairs (115) but who was counting!! But that might be because we are unfit.

What a view! We booked the outdoor bath on the top floor, which over looked Lombok. The view, the stars and a evening bath was just lush. Its just what i thought it would be and more. Shared pool was nice to after breakfast, just looking at those views before we left. juts didn't have enough time there.

Its up a lot of stairs and the staff kindly carry your bags. The place needs a updating/painting, so if you do book, know your booking for the private pool or views, don't expect clinical finishing and furniture, this place is what it is, it could be soo much more, but we still loved it.

Svarga is as beautiful (if not more beautiful) in person than it is in pictures. I got the Mountain View room and managed to catch glimpses of the sunset over Mount Agung a few nights. Incredible views and service all around. The room was very comfy and cozy and I slept really well throughout my 4D3N stay. The staff at Svarga were incredibly attentive and hospitable and attended to all of my asks and queries - they also helped arrange a motorbike booking for me upon request. Breakfast at their in-house restaurant was really good too. I see alot of negative reviews about the water pressure/temperature or bugs being in the facilities but I didn't have that experience. There was a few bugs/ small lizards here and there esp in the bathroom but I think that's normal considering that the shower is in open air and below trees, as the resort is located right in the middle of palm trees and forestry. I really appreciate the maintenance of the resort, considering that it's 10 years old. It looks clean, bright and well taken care of and I would definitely come back to stay at Svarga if I come to Lombok again.

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It was my boyfriends birthday during our stay and the staff went above and beyond to make his day incredible. I organised for the bed decoration and a cake to be delivered to room as a surprise and the staff did not disappoint! They were incredible! I would like to give a special mention to Maya, she was the lovely lady who helped organise it all :) We stayed in the varda pool suite and it was spectacular. It was such a beautiful room, we were blown away! 😅 The views are beautiful and the pool is very private. Such an incredible room.

Nothing to say here :)

First off Anggar was extremely helpful prior to arrival. Had all in order for an easy stress free start to our visit I'm Lombok. All the staff are friendly and especially Icca who we see as our little Lombok daughter. Amazing service and welcoming. They went above beyond expectations. Healthy food and beverages and healthy living promoted. Pool villas are comfortable and nice. We were hesitant from bad reviews but really all it is is their elevator broke and they are building a new one. Not many stairs at all don't let it out you off. The place is great and the people are better. A few extra stairs never hurt anybody. Covid affected every one and they are doing great keeping it open.

Beautiful Hotel! It had some mixed reviews, so we went there to check it out and decided to stay there in less than a minute. Amaazing kindly staff, the pool is the perfect spot to chill out and watch the sunset! Lovely rooms. Was nice to feel luxury after some hostel travelling :) Room is nice and a good mattress. And the breakfast options. Wooooow! So many choices and it’s just delicious! So if you have a bit more budget treat yourself for a night or so. You won’t regret it!

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Wonderful views from our room, cool bathroom, beautiful hotel generally and very friendly and helpful staff.

There were no vegan meals on the dinner menu aside from hot chips. Equally, vegan breakfast options were very limited.

The resort was amazing! Staff, rooms, food and amenities were spectacular. The manager Zul was extremely attentive and constantly checking to make sure guests were satisfied. I generally don't visit the same premises twice but we will certainly be back! Thank you all for a tremendous experience. Peace.

The staff is very friendly and helpful. We were offered a 10 min free massage to use during our stay. The view is magnificent with an infinity pool in the upper levels. Very near to beaches and you can rent a scooter to go there. The bathroom is completely out of the box.

There was a loud lizard in our room during our last night.

Staff were very friendly and accommodating to our needs. Location is near the beach and accessible to basic needs. Breakfast was good and they have "breakfast in bed" service which was very convenient.

Lift was not in operation and it was a hassle for us with young kids and their grandparents to climb up the stairs. We requested to change rooms to those on the lower ground and they gladly obliged.