Meticulous and very clean. Staff really going out of their way to make your stay a fantastic experience. Everyone is super polite and trying to please you. Exceptional breakfast buffet

My friends who stayed with us in 3 bedroom apartment told me the beach wasn’t that clean. no issues for me because my kids, wife and I mainly stayed at the pool. Nice kids pool with cool slide.

Big pool, nice beach

Breakfast organization. we have to stand outside of restaurant to wait for table every day. Than at the table, have to ask for salt/pepper/jams and wait again. Many staffs but didn’t serve fast.

The restaurant was so good. There were many kinds of food and taste was so good. Especially, there was a very small kids club inside the restaurant. While we had a breakfast, my kid could play there. It was so convenient. Also, there were lots of sweeties such as chocolate cookie and various kinds of fruits, so she liked it. If we have another chance, we will stay there again.

Sometimes, they did't make up our bed until 4 pm. We stayed 5 nights, and I think they didn't vacuum on the floor.. We could see a very small piece of glass. It was so sorry about that.

Great hotel, amazing breakfast spread with huge buffet selection with plentiful options. Amazing facilities with friendly staff. There is a decent sized gym open 24h(with option of classes to book). There are two long swimming pools which doesn't get crowded plus the option of the beach. Location is further out from the centre but near all the other 5* hotels and the hotel offers a shuttle into the centre (otherwise taxis are cheap and super easy to hail via grab or concierge). Spa facilities in a beautiful tranquil setting. Overall would highly recommend and we were told it's the best hotel on the island!

Very minor point but the lifts are super slow and often a bit of a wait esp in the main building

Breakfast was huge with plenty of choices. Reastaurants (4 in total) were good in quality but not maybe in variety of choices.

The biggest minus was the breakfast coffee service, every cup was ordered and separately brewed. This is not a really good solution in a mass buffett. One morning I had finished all my eating in about 25 min until getting the first cup of coffee. The should be an option of pan filtered coffee for those who want there coffee fast. This is an increasing problem with all of these soya latte ”coffee” drinkers -every cup jams the service,

Staff were friendly and attentive! Service was second to none at the restraunts. Julie at reception made everything run smoothly with great communication. Junior suite has an fantastic view, huge shower area, bath with a view and comfortable bed. Kay did a great cocktail making class which is worth visiting up on the 19th floor to then stay for some sensational picture perfect sunsets.

Pool could have been deeper in spots to allow for actual swimming as you can wade waist deep through the whole pool.

The pool and beach facilities were impeccable, and met every expectation. The hotel grounds are gorgeous, in general. Our room was very nice, with a great balcony.

Restaurants were lovely, but the menu diversity is not what I would expect from a hotel of this caliber. Minimal vegetarian food, unless ordering room service. Staff regularly pointed to french fries and white rice as the veggie options. I know it's a beach resort in an area known for seafood, but smaller resorts in Phu Quoc have significantly more veggie food. Also - the "residence" rooms (basically a small apartment) are not equipped with things like glassware or wine bottle openers, making the full kitchen pretty useless.

Everything is right at this hotel . Nice rooms, very helpful staff, clean, nice gym, good breakfast, great restaurants. The last days were very busy because of public holidays, but the hotel handled everything well. We had problems with visa and they were very helpfull. Staff at restaurant is very nice. We were happy they opened Sea shack for breakfast as well as the other restaurant was very busy. Beach area is very nice, pool great. There is a Spanish manager who is very attentive. Bar on top of tje building is fantastic. What a great design! Music is great, staff here as well. Well done Intercontinental, would say 10/10, especially for your staff

There is not much to do outside the hotel, 20 min. drive from city

Huge thanks to the hotel staff for their attentiveness and helpfulness throughout our stay there! The resort is very well equipped with wonderful facilities! Many restaurants to choose from for our meals, not to mention the wonderful spread at breakfast! We also enjoyed the water activities i.e. kayaking, gym, candle making class and rental bicycles. We absolutely loved our little getaway for our anniversary! ❤️

This is a fantastic property with absolutely wonderful staff. The quality of the rooms is excellent, the dining options varied and to a high standard and the rooms maintained and cleaned very well. The staff were helpful and kind. Nothing was too much trouble. Binh at Ombra was fantastic as was everyone else we met from front of house to the cleaning staff.

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