Room was spacious, have everything we needed. The staff were all so lovely and keen to make sure we had a great stay. Breakfast was also very good, nice amount of variety.

The only thing I can fault with this place which is perhaps beyond their control is while it is great location you can hear people in the street through the night. Not bad but could be troublesome if you are a light sleeper.

Great location in the heart of the historical center and walking distance to all the main attractions. Staff was super friendly and helpful when needed. Room was fantastic with all the amenities you require if you’re not setup for 220v.

Not that it was a dislike but I felt the morning breakfast could of had a bit of more variety. Tip - you can ask the staff to make something that isn’t readily available to take from their buffet. A way around the limited variety shown in the buffet.

Everything Location is brilliant in the middle of everything, staff super friendly and very very polite and helpful especially Alessandra at the reception and the two staff running breakfast buffet which is very good , clean, neat and delicious, room is of a very good size and nice view, super clean with very good house keeping, tea and coffee enough supplies as well as water and fruit basket on arrival Hotel is beautifully decorated with old style florentine design. Simply awesome and very well worth its price Will always be my home if i come again to the very beautiful city of Florence

Nothing at all , only note is that there are around 20 stairs that has to be taken before your reach the elevator and this is a note to families with seniors or members of special needs

We were made to feel like long-awaited family the second we arrived. We hadn't closed the taxi door before our luggage was taken upstairs to our room! The common spaces were gently perfumed. The staff at front desk, housekeeping, bell man, and the "famous" Antoniello in the breakfast room, who is a treasure, cared for every moment of our stay and visit. The interiors of the rooms, common spaces, elevator, stairs are pristine and well kept. I caught housekeeping dusting hallway pictures 3 times in 2 days. White fluffy robes and house shoes awaited us. There was not a detail overlooked or ignored. THERE WAS CHOCOLATE on my pillow every night.

I could not do more to show my appreciation warmly enough for such a caring staff and wonderful stay

Great location and the staff was supper friendly and helpful.....

The stairs to the lift not good choice for anyone who has difficulty with stairs .....

Excellent location in the historical area of Florence. Vibrant, stylish interiors coupled with lovely antique room furniture. My single room was unexpectedly upgraded to a double facing Palazzo Strozzi which was amazing with natural light and doors opening out to the via below. Quiet location however it was mid December so high season may be busy. The staff were exceptional in every respect, in particular Silvia and Antonello!! They both went above and beyond to ensure my stay was the best experience. 🙏🙏 Full offer of bathroom amenities & complimentary kitchen supplies including a kettle for tea. Spacious bathroom, great shower water pressure. Very comfortable bed with king pillows. As an Australian living in Italy it was a treat to stay at Room Mate Isabella, the best 4 star accommodation I have had to date. Will return again in spring/summer time.

A wonderful hotel in a historic building, practically in the centre of Florence. Only a few minutes walk to the Ponte Vecchio bridge or the Piazza del Duomo. The room was furnished very nicely, the bed was very comfortable. Wifi worked without problems. The hotel staff was very helpful. I was pleased with the nice messages from the maid on my pillow. Complimentary coffee, prosecco, tea, biscuites by the reception. A wonderful place to stay in Florence.

The room was a bit cold. The ham was not fresh at breakfast. It wasn't stored in a cool environment, so it smelled a bit. Otherwise everything was great.

There was a misunderstanding with our room on the first night as i'd requested a twin room for my mother and I and were given a double bed. This was rectified by putting an extra bed in the room and then we were moved to another, much larger room the following day with huge apologies from the team who went above and beyond to make sure we were happy and comfortable.

as mentioned above, was initially really disappointed by the error, but they more than made up for it to make sure we were happy

Excellent location, beautiful and comfy room - especially the bed. They let me do a super early checkin and gave me a free upgrade to a better room. That was really appreciated! And the staff was lovely.

You need to walk up an internal light of stairs before you can access an elevator that takes you to the reception. The property isn’t accessible to people with movement difficulties or in wheelchairs. This could also be a nightmare if you have a lot of baggage and have nobody to help you bring your baggage up those stairs!

The hotel is perfectly situated, in the very centre. The staff, esp. Marta - extremely helpful, friendly and enthusiastic. The room is amazingly taken care of - great towels, your favourite stuff (e.g. tea) supplied and everything seems to be done with love and devotion.

It was no problem for me - being tired and sleeping well - but for people sensitive to city-life noises, bring ear plugs.