The room and facilities are beautiful, with many amenities offered. The building is cheerful, perfectly located, with cold AC and niceties such as toiletries, a mini bar, and evening pub available. The breakfast has a generous selection, and excellent extended hours (easy for those with jet lag, or an awkward schedule). The staff were very kind and accommodating (especially the man who serves at breakfast!) and the reception staff were incredibly helpful with holding my luggage, and assisting with a taxi. I can't stress how perfect the location is - it's very quiet overall, but located perfectly for a short walk to most destinations of interest.

My room was above the elevator and reception - not a good location for me, as guests come in very late (3am) and also begin rising for breakfast very early (7am). If you are a light sleeper, and please request a different room.

Very friendly and helpful staff from restaurant recommendations to helping with our luggage, etc. Great location -- 13 minutes from the main train station, 5 minutes to Accademia Galleria, 9 minutes to the cathedral, but a little bit away from the very very touristy area. Free breakfast is nice (we wanted to enjoy breakfast at a cafe so we went once, but it's a nice option to have).

Nothing really.

I recently stayed at Room Mate Luca and had an exceptional experience. The location is unbeatable, situated right in the heart of the city with easy access to all the major attractions and dining options. Whether you're here for business or leisure, you'll find everything you need within walking distance. The room itself was a haven of comfort. The bed was incredibly cozy, ensuring a restful night's sleep after a long day of exploring. Additionally, the cleanliness was top-notch; the housekeeping staff clearly takes great pride in maintaining immaculate standards. A special mention must go to the concierge team, who were always available and extremely responsive. They went above and beyond to accommodate our requests, provide local recommendations, and ensure our stay was as smooth and enjoyable as possible. Overall, it exceeded my expectations in every way. I highly recommend this hotel to anyone visiting the area and look forward to returning on my next trip!

The front desk, staff, restaurant, maids, were over the top, friendly, professional, helpful, and genuinely loving their jobs, which reflected on how they treated guests. We stop regardless of the hour of night or morning, they were there to help and provide whatever you needed immediately. They followed through on any request. All of the front desk people were so lovely, helpful, kind, and made you feel like they had known you for years. They provided maps and suggested non tourist restaurants that were great. The hotel is a short walk to the Piazza della Repubblica but just far enough from tourist area affording more local places to eat. The rooms are recently renovated, and have a bit of a New York modern field to them. The bathrooms ate absolutely beautiful. There was a fabulous breakfast spread, including yogurts, fruits, pastries, oatmeal, etc. There were also attendance who offered to make you coffee from the machine. They were incredibly attentive. The morning I checked out, they had prepared a breakfast to go box for me. I don’t know any hotel who does that voluntarily. It’s a quick taxi ride to the train station.

Nothing!

Great room, staff and breakfast.

Location isn't bad, but it's not the most central location around Florence. Fortunately it's a very walkable city, but the location is just north of the city center/historical areas.

It was very pleasant to feel welcome and meet the smiling staff at the reception. They did everything to help people find their way in the city, too. Special thanks and praise goes to Mr. Aman who is the soul of the breakfast room! He did so much to help the clients feel welcome and comfortable, he really cared. The breakfast was plentiful and served nicely. Very good coffee! The rooms were kept tidy and the design of the rooms was interesting, with maybe a bit too strong colors to meet our taste but one gets used to it. We could get a kettle in our room to make tea in the evenings. TV channels were plenty and there were also a few news channels in English, French and German. The hotel is very close to the main interest points and approachable on foot to the train station (approximately 10-15 minutes). There are also several bars and eateries in the vicinity. Overall, a very good feeling. Many thanks to the hotel personnel!

It's hard to find any complaints! Maybe, if possible, we would like to have one movie channel in English ...

Location Located about a 10-minute walk from the central area of Florence was the best for me, away from all the tourists and crowds. It's easy to get to and from the train station as well as the airport. I loved it because despite not being in the center, there were good dining options around without the noise of tourism. Accommodation Wow! The pictures don't do justice to the size of the rooms, how comfortable they are, and the hotel in general. The rooms were spacious, with a good bed and a pleasant climate inside. Staff Always willing to help us with taxi bookings, local recommendations in the area, and any concerns! The staff was what I loved the most, always friendly to address our questions and requests. They even prepared a takeaway breakfast box for us due to our early flight! Top-notch service!!! 5 stars to the staff. Breakfast Simple and good, ideal for starting the day. The breakfast was basic, allowing you to grab something before heading to your first destination and enjoying what's outside.

I don't have any complaints about this hotel, actually out of all the hotels we've stayed at in Italy, it was one of the best in terms of price, comfort, staff, and location. Honestly, I don't think we found anything wrong with it.

I have traveled around Europe for 4 months as well as stayed at Roommate Luca for around a month of my travel and have to say by far the best hotel, I have ever stayed at. The staff, room, and location were outstanding. The staff was extremely delicate, helpful, funny, and caring throughout my stay. They made me feel very comfortable where I was staying. Personally, I stayed in the Deluxe rooms and they were outstanding, with a lot of area to move around and a clean and nice bathroom. Lastly, the location is perfect for my situation, away from the noise, around everything I wanted, and within walking distance of any place around. Most importantly it was really easy to get to the train station from my location.

The breakfast wasn't the best. My recommendation would have more fresh and extended options in what the breakfast provides. Although, I ate there almost every morning still satisfied my morning.

Pros: VERY good location, everything was close (walking distance), a safe area, a quiet area. The staff was VERY helpful, and it was clear that they were going the extra mile to make our stay comfortable. Very clean, good bathrooms, relatively value for money. I would recommend this from a quiet weekend to a multi-day stay. Very satisfied.

Cons: The breakfast was average (6 out of 10; no less but no more). I was expecting something more from an otherwise perfect 4* star hotel. This breakfast was decent but nothing too special (I was expecting more italian-oriented options).

very polite attentive personnel

I don’t find it a 4 stars