Location is the best as it is near the train station (10 minutes walking) and close to the center of Florence. We walked everywhere. All attractions are just within a walk-in-distancing. The room was neat and tidy, small but high ceiling which was very good. The hotel staff is very nice. Wi-Fi is so so.

Noise from the street. The good news is that with the windows closed, there is no noise.

Room was great and great location

Not sure if it was in the hotel or floor above but there seemed to be some kind of prostitution happening that would echo through the whole hotel. It happened no matter what time I was in the hotel on everyday I stayed, morning, evening and midnight, very loud moaning and yelling.

The location, you can just walk from Santa Novella Train Station to the hotel in 6 min. The center is about 16 min or less, so you will not have problems to enjoy museums, cathedrals and restaurants. The room was very clean, big and comfortable, I really like it. I didn't notice any sound from other rooms or the street that not allow me to rest all the night. The personal is very kind and help in any questions thah you have. The last day after the checkout, I asked them to storage my baggage, so I can enjoy my last day in Florence, they happily did it. You really will enjoy the location, the rest and your days un Florence, with you partner or family.

The bathtub, I really don't understand why they have it in the room, is dangerous, there is not any kind of support to grab meanwhile you're taking a bath, there is only one small glass that is useless to keep the water in the tub, so after you finish the bath, in the floor will be a water, and again there is not any support to grab and get out to the tub Also I have the bad luck that the bathtub drain wasn't working properly, so the water stagnated. I really prefer a shower in the wall. More safety and cleaner. That is my only complain.

Spacious room with a comfortable bed, even if reception area looks a bit drab. Good location for visiting all the sites in Florence on foot. Near the train station too. Towels changed every day, clean. For breakfast, cafe Gamberini right downstairs is excellent. For aperitivo, they serve a whole tray of snacks for free with your drink. All in all, this is a good place for visiting Florence, no major issues. Staff very friendly, we got recommendations for restaurants. Communication via WhatsApp was smooth.

A bit of noise in the evening from a pub across the street, but it didn’t really disturb my sleep. Bathroom is perfectly ok but could be modernised (very small shower in a huge room?). Reading lamp next to my bed was a bit “tired” and not easy to use as a result. These are only tiny details that did not affect our stay much. I can recommend this place.

The location was very close to everything, but not on a busy street. The reception was friendly and the room was spacious with a comfortable bed. The bathroom had both a bath and a shower, which was nice.

WiFi coverage was pretty poor, barely working in the room, and the mobile signal was also pretty weak. The room was mostly clean, but the bathroom could do with a bit more effort.

super comfy, free toiletries and drinks in a mini fridge, air conditioning, towels changed daily, easy check-in and check-out, friendly staff

I was very very surprise, I loved the bedroom- the bed was very good and the bathroom was big and comfortable! The bedroom was also big and very clean, the mini fridge had beverages and in the room had also a kittle and tea. The lady at the reception was very kind and receptive. The only 'problem' that I had is that the heater was not enough for me, even at the max. temperature (which marked 28C but I`m sure it wasn't pass 23C). The location is good, not awesome but certainly not bad- if you take the via that goes along with the river is perfect, its a great city to go for a walk.

We like the service. On reception Sabrina Cristallo its a very kind and friendly . She helped us In everything. All time smile and polite. I lost my jacket in a train she helped me to write to the train company for a lost and find . Than she helped us to find hotel in Milan.

Direction its very good. From railway station only 5 minutes to the hotel and all places are very near. Clean room and down its nice cafe Garibaldi

Lovely location, clean rooms and bathrooms and hardworking cleaning staff that can't do enough for you. Emauelle on reception is hilarious and super helpful. Gambarinis Bistro right below Hotel is excellent and we used Garage Inrernational Europa just round corner for parking. Perfect !

My only very minor complaint was just a request to drill a holder for the shower head so it can stand up on its own rather than being hand held. But that was only in our rooms. Our children's showers were fab. Just one shower holder in room 306 would make this Hotel total perfection.

The location is great, 8-10 min. walking distance from Santa Novella train station and walking distance from Florence’s main destinations. There is complimentary water bottles provided by the hotel and the receptionist is nice and helpful. You can also store luggage in reception area after checkout.

The room is too dark, wallpaper choice is questionable. The shower area is too small but bearable.