A lovely building in a great location. Rooms kept very clean and the view from the balcony across to the sea was lovely. The bed and pillows were very comfortable. Good food in both the restaurant and snack bar and nice cocktails. Breakfast was a lovely selection of fruit, pastries, eggs etc. Plenty of sunbeds and umbrellas at the pool which was a good size for swimming. Staff were really friendly and helpful and kindly spoke to us in English even though it was a mainly Italian tourist crowd.

The room was quite small considering the cost. I don't feel hotels should be encouraging the cleaning of towels every day in these times of global warming. They cleaned whether we put the sign out or not. The snack bar could have had more options such as salads. Italy have made it mandatory to wear swim caps in the pool which will put me off going back. It looks awful, is uncomfortable and I don't see the hygiene benefits. The thermal pool is full of copper so it turns everything green. I would advise taking green or dark coloured swim suits. It does come out but needs a lot of washing.

Beautiful hotel, lovely entrance, great access to the beach, good breakfast and amazing location. We had a very small balcony but still nice. The pools were great and always clean.

The internet was terrible and we always need reliable internet for work. For two days it didn’t work at all and every time we mentioned it they said someone would call IT but then the next person on duty did not know about it. When the internet did work, you had to keep logging in even after a few minutes when your device went to sleep. There is a 240 min limit per day. I also feel it is terrible to charge for the use of a towel. We have never experienced this anywhere in the world including other hotels in Italy. I am happy to pay a deposit to ensure the towel is returned by €8 per towel is unfair and a big negative.

We were warmly greeted when we arrived and personally escorted to our room. The room was made up for us (family of 4) and the wonderful open terrace had peek-a-boo views of the sea. The pool areas were nice and the bartender in the pool bistro was top notch. Swim caps (lycra fabric) are required but they have them on site. Dinner in the dining room at night was delicious (pre-fixed menu with choices of each course) and the staff was wonderful. The staff helped arrange taxis and ferry tickets and were overall wonderful.

The room was a little smaller than anticipated but we only stayed two nights and it was just fine.

Great location, room with perfect view, hotel with big swiming pool and thermal baths , very clean and well mainetained

Breakfast was much more than the standard ‘continental’ style of pastries which we had expected from the hotels website. It included a selection of fresh fruit, protein sources such as eggs and very good coffee service with milk.

Being a facility built some years ago, finding one’s ‘way’ around the place required planning. That’s not a critique any more than an observation. We need ti get accustomed to Italian elevators!

The location is outstanding. The staff were exceptional. It was immaculately clean and well maintained. The air conditioning in the bedrooms was very powerful.

I was disappointed by the breakfast. Fresh cornetti is available all over the island for breakfast, yet not here. If you aren’t familiar with Italian breakfasts and how good they can be, then it’s perfectly acceptable. Swimming hats are compulsory in the beautiful swimming pool. This is common in Ischia, however there are a handful of hotels that do not require them and I will be exploring those next year.

The thermal pools were excellent. Great to relax and get away from the heat.

Disposable plastic cups in the room. Difficult to hold and not reusable. A couple of glasses in the room for water would be better. Extra charge for pool towel, plus extra charge for mandatory swimming caps. Finding out the booking.com rate was above the hotel standard rate.

Overall decor and mood of hotel is very relaxing. Great variety of food at breakfast. Very helpful and attentive staff.

Marketing material deceptive -- guests should be advised in advance that a swim cap is required for pool usage.

location, amenities, staff

loved everything

Location was perfect. Easy walk from the ferry, in the middle of the pedestrian area with shopping and restaurants. The pools were nice but needed a swim cap.

Nice selection at breakfast if you know what to ask for but most items we couldn't tell were available. Due to covid, the staff had to prepare your plate behind glass. Spa was not open.