I recently stayed at Lugano Hotel, and I must say that the experience was fantastic. The room was comfortable and well-maintained, but what truly stood out was the exceptional service provided by the cleaning staff. I want to give special mention to Mr. Rubin who went above and beyond to ensure everything was spotless and perfect. He wasn’t only thorough in his work but also incredibly friendly and accommodating. It's clear that he made a significant difference in my stay. I highly recommend this place, especially because of the warm and welcoming atmosphere created by such dedicated staff. Thank you, dear Rubin, for making my stay so memorable!

Front desk worked 24/7 and immediately helped me around my check-out which was very early in the morning and not in a time they specified. The staff was great. The location is very near to the subway so the travel to the City Center was a breeze. The room was cosy, it was always clean, the cleaning lady came every morning. The bathroom was clean and was of decent size for me, for the 1 person room. WiFi connection was great. And it was a no smoking hotel.

Sometimes you could hear other through the walls, but this didn't bother me, because it was rare during my stay. The entrance to the hotel goes down the stairs so if you have laguage, you will have to carry it, but other than that, there is an elevator after that, so everything good.

Top location, very beautiful view from our room, staff very polite and always helpful, impeccable clean and changing the linen and the towels every day! You are a minute distance away from metro station and bus, trams…everything is wonderful. If you need to keep anything could, there is a fridge downstairs, by the reception desk. Thank you for the team who’s managing the hotel! Great job!

The hotel is located about 1hr walking distance from the Duomo, city center, but 1 min from the metro which takes 10mins to get anywhere. The room is nice, functional, very clean and staff if friendly. The hotel is located close to restaurants. The room I stayed in has a big window and excellent shades.

Everything was great.

Good location, friendly staff, special mention to Ruben who kept room very clean and well stocked with towels and toiletries

Hairdryer poor and air con should be free

Nice hotel with very kind stuff! I chose most of the time Hotel Lugano or Vienna because have metro station M2 and Lambrate train station nearby. This help me a lot mobility!

The staff is very kind! The location is excellent, with Milano Lambrate subway and train station 2 minutes away!

Meet my expectations! Each year I was there and for sure I will go also in the future!

The staff is very kind, the location is very close to the train station and the Lambrate metro station.

We didn't have a fridge in the room.

The room was very clean and the hotel was able to accommodate us at a time were we were left stranded the hotel was sooo amazing in terms of the staff being very understanding and always providing for us whenever we asked. The staff should all get a bonus due to their hospitality was the highlight of our trip. Was able to quickly give us the room and help us throughout the stay for any questions we had

Good price for the location. Clean room with a big balcony. We got offered solution for breakfast, since hotel didnt offer one.

Housekeeping coming to clean at 10 am. Vacuuming hallway, a bit early, but thats personal preference.