It feels unnatural to call this a hotel, it is a work of art! literally! Rich I’m history, exquisite, breathtaking, jaw dropping! our room overlooked the Piazza Navona, the staff is exceptional, the breakfast spread on the terrace out of this world! do not hesitate to book here!

I didn’t like that I had to leave. I want to live there.

Location is amazing and staff are exceedingly helpful, excellent breakfast and terrace view is fantastic

Rooms maybe slightly on the basic side for the comparative price but more than made up for by the location and other qualities

The location is noisy but the hotel room was quiet ( other than the bells at the church).

The hotel staff was super nice, but sometimes it is on the expense of professional, during our stay they: 1. Gave hotel keys, without proper verification. They just asked for name and date of entry, did not check ID. 2. Opened our room safe without checking who we were. So in theory, we could break into another hotel and steal the safe contents with the hotel’s staff assistance… The location, Piazza Navona is central but over crowded. I think it was great in the past but now it is over priced and the crowds are something you cannot ignore. So I think I would avoid that location in the future.

During our stay in Rome I fell and injured my ribs. On the day of checkout the reception employee Manuel allowed me to rest in an alternate room until our pick up taxi came. I would like to thank Manuel for his kindness thoughtfulness and exceptional service that I will always remember.God bless him. All the other staff were also very good including the staff at breakfast, the bellboys and especially thanks to the wonderful and kind doorman during the day who always helped me go up and down the high entry stairs by offering his strong arm to hold onto and his wonderful smile. Thanks also very much to kind Stefano from reception who did our smooth checkout and also carried all our luggage from our room to the entry, all this with a smille. The hotel is exceptional, well appointed, in the best location and beautiful.Breakfast was wonderful and abundant yet tastefully prepared and arranged. Will never forget this hotel.

perfectly located and walking distance to everything you would want to see in Rome. The staff was beyond friendly and accommodating. Always felt safe there and in the area. The breakfast was delicious with plenty of choices.

This is your place if you like staying in a true Italian Palazzo in one of the best areas of Rome. You are right on piazza navona and within walking distance of the trevi fountain and the pantheon . The staff is very friendly and accommodating. The rooms are beautifully appointed and spacious . Beds are very comfortable with crisp white linens. An excellent breakfast was included and at night we enjoyed the view from the hotels roof top terrace - the highest in all of Rome . Thank you to the team of Eitch Borromini for making us feel right at home for our stay. We will be back!

The location of the hotel is excellent. The staff is also wonderful - I would like to send special thanks to Dragos, who has been especially kind and helpfull during our stay. The rooms are on the smaller side, but confortable and clean, and the bathroom is nice and big enough.

I would recommend to change the sheets - the system is wrong - right now the blanket is just put between two regular bed sheets, so if you move during the night you end up covering yourself only with the blanket, not covered by a sheet, and I guess that the blanket is not washed as frequently as it should. I have never seen this system before in a hotel and it’s rather inconvenient. Breakfast options could be improved, since it is quite limited and basic. Also, our room was located right next to the stuff room. I would suggest the staff to try to limit the noise - they are very loud and banging all kind of stuff.

The location was second to none. The front desk staff was helpful and professional and courteous. We got in early. Room not ready. Felt like my luggage was very safe in the hotel while we went exploring and waiting for check in time. There was always a guard at the entrance. Loved getting to stay in a palace! Room was comfortable. The breakfast was absolutely fantastic, on the rooftop patio or inside. Hotel was wonderful as they helped us recover a lost item. The restaurants on the street of the hotel entrance was some of the best food I’ve ever had. I read a lot of reviews and was very careful where I booked our stay. This hotel did have some bad reviews over the years but I have to tell you, I HAVE NO IDEA WHY! I have zero criticisms to say about this property. This is where I will stay when I return to Rome. Rooftop bar had breathtaking views in every direction! It’s downtown Rome. Expect some noise late at night or in the morning if you keep your windows open. Not every room has a view of the piazza but every room has a view of the rooftop skyline of beautiful Rome.

The negative reviews I read online. I don’t think these people even stayed at the same hotel!

I recently had the pleasure of staying at this hotel and I can't recommend it enough! The location is absolutely perfect, providing easy access to all the major sights while still offering a peaceful retreat. The staff were nothing short of amazing—attentive, friendly, and always ready to assist with any requests. For those who appreciate art and history, I highly recommend booking the Pamphilj room. It's like stepping into a 17th-century masterpiece, with stunning frescoes and beautifully preserved decor that transport you back in time. It truly made my stay unforgettable.

Staff was super friendly. Room was good.

Our room was on the front and the 6 am trash pickup was very annoying. More soundproofing on the windows would have been nice.