FH55 Grand Hotel Palatino

Great Hotel, Staff were excellent all departments. Beautiful Cocktail lounge, Breakfast facilities, superb. Very good location, the beds were amazing and the rooms styled beautifully. The cleanliness was outstanding.

The heating, which was on a centralized control that you couldn't alter. It was set way too high, I felt like we were in Port Douglas in the middle of Summer. Informed the staff, who said although they have many complaints from guests regarding this issue, they were unable to change the settings. If management could address this issue, it would make the overall experience staying there extremely exceptional. You could open windows slightly, but that only gave slight relief, even in the middle of Winter, and also the noise outside is quite loud due to location, without the double glazing masking it.

Very centrally located near attractions The room was a good size with a comfortable bed

The air conditioning was only minimally effective. In the evenings we did not have any hot water for showers

the location was ideal for our first visit to Rome. Walking distance to the major sites like the Colosseum. Safe neighborhood and many good restaurants nearby.

no major concerns

Sadly, the shine was taken off my stay due to a leaking toilet which produced a 'unhealthy puddle' on the bathroom floor. The leak was reported and to the hotel's credit, a repair man was sent to my room to carry out repairs. However, sadly the repair man failed to fix it on three occasions and the toilet still leaked when I left the hotel. After a few days I was offered a change of room, but I declined the offer as my stay was ending soon (and I got used to avoiding the 'nasty' puddle). I cannot blame the hotel, as it was the incompetent repair attempts by the repair man that was to responsible for the issue.

The view from our window (8th floor) was exceptional. Otherwise the room was fine, we had everything we needed. Toiletries smelled great and there were even little shoe cleaning sponges and a sewing kit. Staff were friendly and helpful. The bar downstairs was great, we had 4 versions of complimentary snacks (ham sandwich triangles, pizza pieces, nuts, chips) with our cocktails.

Coffee and tea selection in the room was restricted (decaf instant coffee and herbal tea) - more were brought upon request. No milk or milk powder. No slippers despite being on the list - but we were given upon request. Although breakfast was okay and there were many sweet and savoury options to choose from, we expected normal fruit juice and a bit more variety (everything was the same every day). Also, it would have been nice to have just one english speaking tv channel apart from BBC.

The location is excellent. You are close to enough to Romes main station ( termini ) that it’s walking distance if you wish or you can take the metro train a single stop. It’s also far enough away for the area to be free ( during our stay ) from undesirables. The distance to the Colosseo, Roman forums, parliament, in fact countless main attractions was excellent also. The staff were excellent also and we couldn’t really ask for anything extra in those regards during our visit. The facilities are also good albeit a little but dated but everything was in great working order and the housekeeping staff have high standards which reflect on the cleanliness of the rooms. The in house breakfast was great and the staff were so friendly and welcoming every morning and attentive to anything you may need. Would definitely stay again.

Facilities and decor in the rooms are a bit dated but that would not deter me from returning.

We loved absolutely everything about this hotel! The location felt perfect for us. With an enthusiastic 6 year old we wanted to be somewhere that felt to be in the middle between the Colosseum, the Trevi Fountain and the river and for them to be within walking distance. We wanted good transport links to the Spanish Steps and the Vatican and the Stadium and we couldn’t have chosen a more convenient hotel. We’ve never been to a hotel where there was a pillow menu!! What a wonderful touch! The front of house team were so friendly and helpful and made our little one feel very special. The presentation, decor and cleanliness of the hotel inside were exceptional with some really interesting pieces in the lobby to look at. The bedroom was comfortable and room service options were fantastic- thank you for a wonderful stay!!

There wasn’t anything that we didn’t love about this hotel!

Excellent choice for a central city stay in Rome. Approx. 4 minutes walk away from the Colosseum, and 20 minutes or so from other main sites. Friendly and helpful staff, who can't do enough to help you, recommending good places to eat, arranging tours and airport transfers. Clean, efficient, with excellent room facilities with air conditioning (much needed during our stay). All facilities as needed in the room, firm mattress on the bed, with plump pillows, obviously will depend on your preferences as to whether this would suit you. We ate in the restaurant on the day we left and the food was excellent too. Fabulous value for money and I would highly recommend a stay here. Definitely will be returning to this wonderful hotel.

Nothing ...

The hotel was well situated, within 5 minutes walk of the Colosseum. We walked to various well known locations such as Trevi Fountain, Pantheon etc etc. The room was pleasant and clean. Very glad of the air con as the heat was extreme outside. The reception staff were extremely helpful and efficient, arranging a taxi for us to the airport and making recommendations on best time to set off. The breakfast was appetising and there was a plentiful selection. We caught the train up from Naples and the train station was about a 15 minute easy walk from the hotel.

Nothing apart from when we arrived we were told our room was ready but when we got there it wasn't so we had to traipse back downstairs to the foyer to wait. We did get a drink from the bar - maybe a free offering for the inconvenience would have been nice but was not forthcoming. However overall the hotel was very pleasant and well situated so would recommend.

The staff were excellent and extremely helpful with responding to inquiries, needs, and making bookings for skip the lines sightseeing. I would like to specifically thank Marta in the reception. Also all staff for example in the breakfast room were very kind and courteous.There is a taxi stand by the hotel, and the reception quickly orders taxis and gives you the number. (like for going to the vatican) or the train station etc. ) The breakfast is very good with a high variety of cold and warm, american like continental breakfast items. The coffee is Amercano with hot milk besides, so you can mix as you want. the room was good and clean and the beds were good. The location is excellent and quite close to the the Roman forum and the colosseum etc.

All very good, thank you.