Tania from housekeeping . Professional, friendly and dedicated to work. Deserves promotion Maximilliano Concierge very helpful , advised us about visiting Capri which was wonderful . Always ready to assist and on the departure he escorted us to the Van . One of the rare friendly Characters in Rome Going back to the Hotel after a long day makes you feel going back home.

A taxi was supposed to meet us at Airport as prepared by the Hotel, No one was there . A bad start . 5 fours until we could get a VAN for 5 with luggage. Called the Hotel several times . They didn't care at all. Breakfast is limited. You have to be there at 7 to be able to fill your plate. Once any meal is finished no refurbishment. Service is also weak. They ask you what you want to drink but never bring it to you. Location is far from anything. Need a taxi, car or Uber especially for family.

Very clean and comfortable room. Outstanding breakfast with good choice to suit all tastes. Close proximity to Metro station. Short walk to Parca della Musica Auditorium. Supermarket next door.

A very enjoyable breakfast but personally found the soft dim lighting in the breakfast room uncomfortable and the constant piped mood music tiresome and irritating. Is this really necessary? Unrelated to the Hotel, the nearby Euclide train station that connects to the main Rome Metro routes should be used with caution. Very scruffy and poorly maintained with trains I can only describe as clapped out wreaks long past retirement. I should also emphasise that as a Tourist you need to be VERY aware of pickpockets while in Rome and extreme vigilance is needed - especially near popular tourist sights and on crowded Metro trains where we became victims.

Excelent location, couple of kms from Popolo, train station is just next door so you could be there in 3 minutes. But also several lovely parks around. Vila Borghese is not far and etruscan museum. Hotel has excelent breakfast and staff is nice, from the reception to cleaners. Special thanks to Tanja.

Rooms are clean and comfy, but some things need refreshing. Toilet seat was cracked, and I think electric outlets need a replacement. Also, TV is enormous, but no option to connect it to internet and use netflix or other streaming service, I coldn't even stream from my phone to TV.

Place was clean staff friendly and helpful

Bed was hard and in me second stay had a shower over the bath which I augmented struggled with, prefer walk in shower

Breakfast was excellent. All Staff were very professional. Massimo at the Concierge desk went above and beyond to get bookings for must see events and the Roof bar and restaurant staff were also very friendly. The quality of the food at Breakfast and the Roof restaurant was excellent. The hourly courtesy bus to and from the Hotel to the Spanish Steps was also most welcome - saving circa. 15-20 euros each time.

Very friendly staff and the location is quiet yet not far away from the main attractions

Room was not very spacious and the shower is not well designed as it kept spilling water outside

Stayed for Coldplay concert with best friend. Well equipped facility, only flaw from Booking also gave availability of "Spa Service". I immediately reported this to reception as it was one of the reasons I had booked. Beautiful restaurant with small roof-top terrace with magnificent views. Breakfast with a varied choice for all tastes. Perfectly clean and tidy room with reception set. Staff friendly, professional & helpful! I also highly recommend the shuttle service offered by the hotel at a designated point. Thanks to the hotel staff we had a really good welcoming & journey!

Error in the system saying they have Spa service

Very nice staff. You could make your own fresh juice, plenty of variety also at the breakfast. The gym is 24/7 and very well equipped. We felt comfortable for the entire stay - nothing missing. the kids really enjoyed it.

depending on the position of the room,(ours was on the 5th floor) there is outside noise from the restaurant up until midnight. Friday/Saturday : starts around 21:30. The windows don't have good noise cancelation, meanwhile between the rooms there is not much noise passing thru. small comment on the bathroom: our walk-in shower could easily overflow based on the amount of water used, the engineering of the drain is not very clever. another improvement point : we only had 1 bath product each day (1 shower gel, 1 shampoo) for a family of 4 :)

The staff was professional, lovely, helpful, and patient. The room was excellent and the bed was amazing comfortable! Breakfast was served in a beautiful dining hall, the food was great and the service was lovely.

The distance from the heart of the city was problematic a bit because we couldn’t”jump” to the hotel at the middle of the day to put/take stuff.

The rooms were nice, clean, and comfortable. We had an amazing view from one of the rooms. The other didn't have a good view. Breakfast was good with many choices, although the eggs were a little too runny the first morning. The hotel is located a little outside the touristy area, but it's conveniently located around the corner from a metro station, so it's easy to get to touristy things within a half hour.

Rooftop restaurant was just OK for the price. I think people must go there mostly to drink, not to eat. It's also possible that it caters to a more local crowd, not to our American tastes.