The hotel is very clean and well positioned.

Unfortunately we met very rude reception staff. We had to wait both at check-in and check-out a lot. The receptionists seemed to be a bit indiferent and we waited a lot while they were solving other problems at the computer. At the check-out it was a huge line at the desk and they were indifferent, doing their job slowly. The next day upon our arrival we encountered problems with our air conditioning and we had to go and ask 4 times for help, every single time they explained the same method of making it function although we tried multiple times to start it and obviously it was a problem. They fixed it in the afternoon.

The breakfast was ok, kind of commercial goods, but very decent. Decaf was excellent, facilities were great with the view to the courtyard. The rooms were older and the bedding was ok but not fantastic. Pillows were comfy, the bed was a bit stiff. Apart from that, super nice staff, parking for $10 extra, location is ideal for the center of town, and they had a bar at night that we didn't use but seemed cool. They also have a restaurant that we didn't use.

The breakfast could have offered better quality food, the beds could have been a tad comfier, but we slept well nonetheless, the room was quite outdated but clean, with a nice courtyard view, and besides the construction of a building next door, it was very quiet for being downtown.

for us it was the perfect deal. A clean hotel with spaceous rooms and as a bonus there is the old cloister and its garden. our bikes were locked up in a separate building and in the morning there was this rich breakfast with some fresh ingredients that is hard to find in Italy.

it is a very big conference hotel hosting tourist buses, giving you a feel of mass tourism. however for us the goods outweigh this by far including the very kind personell

Great customer service. Staff were extremely helpful and friendly. We were able to check in early and park our car there at their private parking spot. There is also a playground for the kids. The food was also good.

The bathroom is a little old but reasonably clean. The air conditioning was extremely noisy, so we had to turn it off at night. We could hear the people next door, so it is not very soundproof.

+ Centrally located + Very friendly staff + Good value for money + Large restaurant + Good breakfast

- Gets noisy early in the morning from the street and supermarket accross the street - Room was quite small but for one night o.k. - 10 Euro extra charge for a small dog is in relation to the moderate room price and the small room size definitely too high

The hotel is very elegant, with historical nuances being placed on an old monastery. It has 2 courtyards where you can relax, an elegant restaurant and a very nice bar. My room was very generous, composed by two rooms actually, one that is a classic hotel room and one that is like a lobby with a couch, a table and 2 armchairs. Is very closed to Verbania city centre.

We've got an upgrade and stayed at a modern appartment complex close to the sea. Everything was nice and cozy, very clean and modern. The host family was very friendly and very helpful and we felt very welcome. The italian breakfast was great as well so we had a really great and relaxing time there. Thank you for the great holiday.

Unfortunately we arrived in torrential rain on motorcycles and soaking wet.. The staff were not very helpful with our check in and took ages.. They wouldn't let us park outside and we had to drive to the locked gate car park a few 100 metres away in the rain.. Not good... Apart from this the hotel was excellent and facilities acceptable

The staff.. 😩

Breakfast buffet was superb,and excellent value for money.My room was comfortable,if a little on the small side. Location was very good indeed,and well sign-posted within the local vicinity.

My room could have been bigger.

The hotel was lovely and the staff were excellent. Central location for the shops, the lake and a short walk to the botanical garden.

The main course on the set menu was poor but the rest was good.