I enjoyed the hotel's prime location right next to the lake and boat station. The breakfast was good, although not exceptional. The bedroom was spacious and comfortable, and the staff were incredibly friendly and helpful. Plus, the free parking was a great perk.

I was disappointed to discover that there was no air conditioning in the rooms, despite it being mentioned on the website. On-site, they informed me that there was an issue with it. This seems to be a recurring problem, as many Google reviews have mentioned the same issue for months. During the night, the room became unbearably hot, and I suspect it might be due to an old fridge you could feel it like a heater in the room, as the temperature inside reached 29 degrees Celsius while outside was only 17 degrees.

Beautiful lakeside location with great views of the lake and mountains from our 4th floor corner room, easy walk along the shore & into town, easy access by car, free nearby parking, easy 1-hour drive to Malpensa airport Extremely helpful, friendly, & courteous staff Very comfortable bed & room + relatively large bathroom compared to everywhere else we stayed in Europe over the prior 3 weeks Scrumptious breakfast served on site

Not much to dislike. If I could wish for one thing, it would be to have a swimmable beach on the lake directly adjacent to the hotel (nearest beach is a 10-15 minute walk from hotel).

The location is perfect and the room was clean and spacious. The breakfast was good and the staff serving breakfast were particularly nice and helpful

Booking.com should instruct the management to review their policy regarding the facilities that the hotel are claiming to provide on their site. The Hotel advertises the rooms as having airconditioning. However, they then put a short sentence in the "Fine Print" section that the A/C is not available after the 31st August. Unfortunately, we missed the fine print. We arrived in the beginning of September and had to spend our stay with a noisy fan humming near our heads to enable us to sleep.

Amazing view on the lake! The personnel is very helpful. Breakfast was great (nothing extreme but all the needed basics were there and variety was sufficient). I've recommended hotel to my friends and I'm planning to come there with my girlfriend. There are two restaurants/cafes below overlooking water. Overall great experience!

The building is clearly old and waiting for refurbishment - but there is quite a bit of charm in that too. Connected point was that my euro grid connector for laptop and phone were not fitting into the sockets (they are of old Italian standard apparently) and the hotel didn't have adapters (though they found one from accounting department computer which I needed to return by 8AM :D, but they did try and that was appreciated). So bring your own adapter and you'll be fine.

The location was very good. Wonderful breakfast. Staff was very attentive and friendly.

Italy is having an energy crisis so no air conditioning except during July and August this year. Ok, fine. We opened the windows. Very loud outside but that wasn’t the worst problem. I am allergic to cigarette smoke. The smoke wafting into the room was a real thing. Workers from a nearby restaurant would sit on the window ledge just below our room and smoke on their breaks. I realize they have to smoke somewhere. The solution in my opinion is to provide a fan in the room. it is very low energy use and with air movement we would not have had to have the door open. Such a simple solution. I asked when I booked and got no response. At check in I was told they did not have a fan. Such a small thing could make so many guests comfortable.

The location is ideal for the ferry and access to the tourist train to Locarno. No restaurant but there are several within a couple of minutes walk. We liked Arties with an outside terrace. There was a small balcony with a view of the lake. Free parking.

There was loud music from the bar next door that was heard most of the time that the balcony was open. The free gated carpark was 8 to 10 minutes walk away, not good if it was raining although you could park outside to load/offload cases.

I liked the location as situated on a quiet road in front of the lake and very close to the boat station Pallanza ,

We arrived in October on a day that was 28 degrees and there is no Air Con I would prefer to pay a higher rate than be very hot , we opted for Lake view but these are the Hot rooms ! It is ridiculous that only for a few months Air Conditioning is switched on

Amazing location and lovely building.

The breakfast was a bit wild. Coffee not great. Main complaint was the older waiter on the 2nd morning of our stay. We are a family of 5. 3 children. Unlike the previous day he said we couldn’t put two tables together so we could breakfast together. Which would have been so easy. So we were two feet apart for no reason. Shame. The younger waiters were so much better the day before.

I stayed for five nights in Hotel Pallanza in the end of september. Before my stay I asked to stay in a higher level, which I got, with an excellent view and three large windows that I could open. The room was very clean and everything was very comfortable, loved to have the room scent as well. The bathroom was pleasantly large and shower was quite comfortable and with good water pressure. Its very nice to have a walk/run towards Intra along a beautiful path along the lake and through a nice neighbourhood with a lot of trees and flowers.

The walls seem to very thin so you can hear people in the next room quite clearly (even though you have ear plugs) and even though they do offer a few types of tea and a kettle to boil water, I would have preferred instant coffee (but it is easy to buy it in the shop nearby). Less plastic would be nice to see as well!

Great location on the promenade with plenty of restaurants around to choose from. Small garage with maybe 10 car parking spaces so book early to avoid disappointment. Staff work hard and are all extremely helpful with multiple languages to help you get by. They always seem to be there with breakfast served by them and then in the cafe/bar next door until late in the evening. Bar next door is great and breakfast was a good with plenty to choose from although if you wanted anything cooked such as an omelette you paid extra for it

It’s a lovely old architecturally relevant building but it’s classed as a four star and it most definitely wouldn’t stand up to that scrutiny anywhere else in Europe. Bed was basic but comfortable, safe didn’t work, shower head wouldn’t move, cleaning was not consistent and nothing was replaced while we were there such as soap, shampoo or the mini bar which you are paying for anyway. No instructions for anything in the room such as the safe the TV etc. A coffee machine (in Italy) would be a much better alternative to the kettle with instant coffee provided? The cost of the parking is €30/night.