Best Western Plus Peppertree Nampa Civic Center Inn

Was nice and clean I enjoyed the restaurant

When I tried to get my money for the day I didn't stay they lied and said my reservation wasn't able to do that and that they told me that when in fact they never said anything about that at all my daughter was with me and she even told them that that was never told to us the only thing in the reservation was if you canceled (which we did not)you would only get a partial refund. I hate liers and being cheated out of money that's rightfully mine so here's the sad fact it was a nice hotel but I would not recommend staying there because they can't be honest

Friendly checkin even though we arrived at 11 pm and there was a large party in the common area tables. The long counter in the room is something I wish every hotel had; very multipurpose. In shower complimentary shampoo gel keeps things clean and uncluttered. Breakfast was kept hot; crew smiled and kept to task. It was very busy when we were there at 8 and the crew kept up.

Breakfast advertising’s pancakes but that was not the case. The flow through breakfast stations isn’t good; plates bowls utensils can be better placed to guide direction of service flow.

I stay at this location often because of its location and cleanliness.

The only just like I have about this location is the cost of the room fluctuates so often, so greatly from night to night that I may stay there two nights and check out and go to another hotel for two more nights just because the price of that room jumps so much. And no it is not only because it may roll into a weekend or holiday it even fluctuates midweek for reasons I do not understand. I would stay there more often and longer if that were not the case

This Hotel was of high standards due to cleanliness, the professional and kindness of employees, and the overall look and comfort of the property! I really enjoyed my stay here and was always treated respectfully as a guest should be. I only wish that signing up for the pool wasn’t necessary because of having to work and not being 100% sure of what my schedule would be kept me from being able to use the pool or hot tub verses just being able to quick go in when I did have a free minute or two, and being in chronic pain it would have been very nice to use, and would have helped me to feel better very quickly, but other than this I really enjoyed staying here and hated to leave!!! And one other small thing I’m remembering now, the television or the service this Hotel is contracted with is NOT user friendly at all! Direct TV or Dish network would certainly be a much better choice as well as it being more user friendly. The laminated sheet in the room for guest wasn’t right at all so being tired and trying to quickly find a movie or show to watch was extremely difficult a d frustrating!!! I loved the rooms, they are very spacious, the hideaway love seat, the color scheme, the cleanliness, and the friendliness and knowledgeable staff! It was a great hotel and I hated to even leave having to stay somewhere no where near as nice or comfortable. I would like to come back and soon but km hoping for discounts and promos I’m in between housing and have been looking for something more permanent. Having to stay at hotels and motels for the last 5 months has been very hard and very costly having deep discounts is extremely helpful and VERY MUCH APPRECIATED!!!

Just having to sign up for the pool use and hot tub us as well as the television service which I found to be NOT USER friendly at all. Please see above. Thank you.

Nice room , bathroom very clean. Great breakfast with many choices of food and beverages. Pretty quiet.

Supposedly no contact check in so I did the check in by phone. Notified if we check In before 4 there is a $35.00 charge. The contact less kiosk was not working and there was a long line to check in with no option of just picking up room keys.

I don't know why I got charged an extra $9.96.

Breakfast was included and it was nice to just run downstairs and grab a little something to start the day. Plenty of options, so something for everyone. The staff were all smiles and over the top friendly. Very welcoming.

Housekeeping only comes every FIVE days, unless you put in a request 24 hrs in advance. That leaves me chasing down a staff member in the hallway for coffee or fresh towel’s . I’ve seen this over and over again lately when I travel for work. Signs in all the hotels. “Due to COVID19…blah, blah, blah…”, but I think 5 days was a bit much, it’s usually 2 or 3.

Lovely, clean room. I felt right at home, but in style. I had a great rest on the comfy king bed after a long day of traveling. It was so nice to have breakfast taken care of in the morning. We enjoyed our stay :)

The pool was smaller than expected. I wanted to swim a few laps after being in the car all day. The hot tub was nice, but was a little sandy.

The room was very clean and spacious. The updated look was nice. There was a bar area which was not always open but nice. The outside patio was cute. The staff was helpful We will return!

The room was beautiful and clean. love the high ceilings.

There was a smell of mildew when we walked in the room. I believe it was from the shower certain. The shower it’s self was really cool looking (It’s a modern walk in style), but water got everywhere when using it. I believe this is how the shower curtain becomes mildew smelling. It gets really wet and can’t dry out all the way.