This outstanding hotel, frozen in time, along with its amazing location, deserves an exceptionally better staff. The staff were untrained and lacking experience, appearing overly casual. They seemed to be more like students than professionals. They advertised a "valet parking" service, but even if the attendant by the hotel entrance was charming, this "service" was nothing short of a joke. There was a lack of information and a general sense of indifference. The reception had an amateurish feel, with an 18-year-old girl visibly struggling to operate the computer. Regardless, this place is an absolute dream..

VIEW !!! the cocation, the architecture

Great location very family friendly.. special thanks to Monica of front desk for going above and beyond with her service. Will definitely recommend this place and we cant wait come back soon 😀

The food!! We called and ordered a food pick up at the halyard hostess took my order and upon picking up they added an item that i did not order and they charged me an automatic 20% gratuity for pick up order which i find it odd.. and also we did order a chicken fingers and fries for my daughter at jacks shack and apparently it was very very salty. But again our whole experience was a amazing and will going back here soon 🤍

Its right in the water and the weather was cool to keep the windows open, so we fell asleep to the sound of the waves. the views are incredible from rooms and lobby/restaurant. east access to the beach for swimming (no waves and a beautiful cove). this is the best hotels on the north shore. the breakfast was good too (you can pack it to go and have it on the beach)

additional fee for valet parking of $23 a day - they should just include it in the room rate as there is no other way to get there but by car and there are no options for a free parking nearby…

Beautiful location. The view is insane. Rooms are clean and comfortable. Free breakfast in am and coffee and juice was so nice as an added extra. Dinner was amazing. My only regret is we didn't have time to go to the other two bars on property for karaoke or on the beach. Oh and the pool was delicious. Clean, refreshing and again what a view.

I couldn't get in till after 4pm but that was clearly stated so it's not something that was wrong just wish we had more time there

the location view and facilities the bath products and appointment of the rooms. sheets beautiful! the food and general crowd fantastic! I’m returning, they love dogs! 😍😍😍

the hours of the facilities are too limited, pool could open at 9-sunset, Jack’s shack should be open till 6, a pool heater would go a long way man, or please turn it up a smidge!

amazing stay! we are semi local so as expected, but I think the boardwalk and private beach are so special and beautiful

they should let guests play the piano on days when there is no music planned. we are both professional musicians so I think the other guests would have welcomed it. not a complaint tho! just a suggestion for next time :)

The location right on the beach was awesome. Love that my wife and I could walk out the door, find two lounge chairs and put them right in the water to cool off during a hot day.

The late night menu at the restaurant. We got to the restaurant at 8pm and the menu was livery limited. The salad was $14 and 99% lettuce.

comfortable and had great beach view and access

I was wanting the room to be a more comfortable place for hanging out. Only one chair and not a very comfortable one, no table or desk surface. I ly place to be really was on the beds.

This was our second stay since the renovations and both were really wonderful. I think this might be my favorite hotel! We were upgraded to the sauna room and it was perfect for the chilly, snowy nights. We had snack and drinks at the Halyard and they were delicious. I'll be thinking about their biscuits for a while and their croissants for breakfast are also great. Thank you so much!

Nothing! The supplemental heat turned off in the middle of the night during our first night but that could have easily been our fault.

Great views from room, close to Greenport, clean facilities, warm common areas, nice continental breakfast. The vibe is part seaside motel, part upstate B&B.

We had a minor issue with our door keycard access, but we told reception when we checked out and they were very helpful and fixed right away.