Almost all of the rooms have an ocean view. There was a lot of variety for food options. The staff was very friendly and helpful

Finding a lounge chair to sit on by the pool is problematic. They have signs posted that say you’re not supposed to put your towel down to save chairs, but everybody did. If you were not out there by saving chairs by 7 AM then it’s unlikely you will be able to get any. cabanas sold out day or days in advance. so even if you wanted to pay the $85 to rent one because you can’t find a chair, it’s unlikely there will be a cabana for you unless you’ve reserved it ahead of time. also, if you don’t pay for a butler, then uou can’t make reservations for the restaurants. This means that you’ll have a very long wait at the most popular restaurants. these types of things did take away from the feeling of “relaxation“

This place changed my mind about all-inclusive resorts. I had avoided them, but it doesn’t feel like a cruise ship buffet. Rooms were spacious and clean, and we had a great ocean view. Service at the pool was exceptional, and the drinks were good and always offered. The beach was clean, and it was easy to find a chair or cabana.

The food is really mediocre, even at their “fine dining” restaurant mb. Breakfast was great, with all sorts of made to order options like smoothies and omelets. And we had good food and service at Sea Corner. But the rest of our food was bland and tasteless. Also had to wait 20+ minutes at reception to check in and check out, which was frustrating.

it was centrally located right across from the mall and walking distance to shops.

There is no night entertainment and the resort gets extremely quiet after dinner. I did not enjoy that guests didn’t have anything to do and would have to leave the resort for entertainment and end up spending more money.

Amazing beach. Nice food. Friendly staff. Fast check in.

Garden view is construction view. No pool bar. Not many chairs and is very difficult to know what is free and not because they don’t clean. Outdoor beds and chair are extremely dirty (supposed to be white and it was almost black) Morning only restaurant served same food the days i stayed. Couldn’t find the room-service menu and the only snack in room was a small pack of chips.

Amazing staff, food, rooms, grounds, etc.

Toilet seat needed to be changed in room, looked old & damage. Mildew on shower head.

I liked everything including the ease of accessing food all the time - the rooms were a great size and what I appreciated more was the customer service that I was given. The customer service here is amazing, you can befriend many of the staff and your stay becomes that little bit more memorable and relaxing. MB was one of the best dinning spots, even if you went every night you would still enjoy it over and over again.

I did like the stench of smoke in my room - not necessarily the hotels fault but the other guests that fail to follow rules makes it difficult for people like me who suffer from the smell.

The staff was amazing and property was great. Mayra at front desk check in was helpful and patient with us. The room was excellent at the top floor with exceptional views. Guadeloupe at the grill and Marco at the juice bar were spectacular , creative and fun. Monica at the pool was very attentive and kept supplying us with drinks. I used room service few times and it was excellent and was delivered in a timely manner. Our room attendant was great. Bar tenders at the aka bar were amazing. I didn't get to try every restaurant but the whole staff was courteous , pleasant , polite , attentive and smiling. Thank you for the whole team !

The rooms only have showers, no bathtubs- ( it does matter to me)

The location is right across high end stores . The beach in the area is fabulous! The butler service is awesome! This service is an upgrade to Club level accommodations. Basically you have someone making arrangements to places to go or any reservations at the hotel. It felt good to have a beach bed ready for us every morning and taxi services at a certain hour with restaurant reservations done for us .

The buffet ends at 12 noon . It was hard to leave the bed in the morning. This made it challenging to make it on time to breakfast buffet . The food selection and quality was average. The buffet lacked protein! No turkey, ham nor prime rib at the carving station . The lighting at the buffet lacked . You couldn’t see the food selection very well . The hotel lobby needs improvement . Needs fresh paint . The tan color makes the hotel look dull and outdated. The Karaoke bar needs improvement. Feels like the layout and stage not very inviting.

The property was amazing! Everything was so clean & well maintained. The food was amazing at each place we ate at. My personal favorites; Azure for breakfast, grilled chicken on the patio for lunch and either Italian or MB for dinner! Hats off to the chefs!

Not very handicap accessible. Stairs up to bathrooms near the pool, stairs to access the pool, stairs up to Aqua Bar. We were at the Resort on Super Bowl Sunday, the only public place to watch the game was at the Resorts ‘Super Bowl Party’. The resort refused to put the game on at the indoor bars which was terribly disappointing. We ended up watching the game in our room.

The staff and atmosphere were very pleasant. I love that there were diffusers throughout the property to keep the air smelling pleasant and calming. The food was great! The gym had everything I needed. The massage was the best I've ever had! Shoutout to Jorge the Bartender! We followed him everywhere.

There was a mildew smell when we got off the elevator to our floor but it was fixed before we checked out. I believe it came from the water feature in the hall. Besides that, everything was perfect.