Beautifully located a bit outside of Beppu. It is far, so remember to book dinner at the hotel in advance. You can reach the Beppu roapway quite easily by local bus though (suica card works btw). The dinner (wagyu meal set) and breakfast were excellent and the chef very accommodating as my friend is a pescetarian and does not eat meat, so he prepared a dinner and breakfast with no meat just for her. The rooms are very nice, spacious and clean with a great view over Beppu and the bay. We slept very well on the tatami style mattress and the open air bathroom with access to the hot springs water was so relaxing and nice. 100% recommend!

They had a warm welcome and informative introduction to the facilities. The room was also clean and fully equipped with amenities. The view from our room was magnificent and it was surprisingly quiet even though we were near the restaurant. The breakfast (additional service) was sumptuous and we were glad we had ordered it for all three days. The personal in-room onsen was easy to figure out and was definitely the highlight of the stay! Staff were also friendly and helpful from check-in to check-out.

The location is somewhat out of the way and requires either a drive or a taxi - both of which are manageable. Also, I was repeatedly asked when I wanted my breakfast/dinner by different staff since there were many assisting different areas of the accommodation.

While the whole Hotel is charming and the private onsen and Japanese style rooms are exactly what I came for , I was positively surprised by the extremely high quality of dinner and breakfast. Both dinner menues were exquisite and easily rank in the top 3 dinners I had this year. Room and bath were well kept and clean, very comfortable futon (not too soft). Staff made sure to make me feel welcome.

Unfortunately the first floor apartments are at the mercy of their upstairs "neighbors" when it comes to noise level. The hotel puts up signs in the rooms asking guests to take care with their footsteps during nighttime/morning, but I was woken by loud footsteps of the guests above - luckily I knew that an excellent breakfast was waiting for me, so I didn't mind. But if you're sensitive to noise, then make sure to not get a room on the first floor. Also, do yourself a favour and just take a taxi to the property from Beppu eki (around 1700 yen). Buses don't run too frequently and it's not worth the stress before or after your relaxing stay .

Unfortunately their dinner service was out of our budget, so we got food from outside before arrival (there are literally no restaurants within walkable distance, so please get something before you arrive, from Beppu Station for example). You can take the bus here from Beppu Station and it's a small uphill walk. Breakfast was amazing, however! I really enjoyed the seasonal veggies and the local ingredients. The onsen in the room was wonderful and there's plenty of amenities to use (make up remover, lotions, facial cottons, hair tie, too!) There's chopsticks, plates and forks and wine glasses in the room btw.

I think Cleaning Team can be a bit more detail oriented, as the moss/mold near the room and onsen was not a very good sight. I understand it is always moist in those spots, though. There were moss under the shower head holders on the walls and where there's wood.

We had a private onsen in the room next to a large window that opens up to a good view. We didn't try the communal onsen as it was breezy and snowing then, and required a short walk in the elements (thou sheltered). The private onsen is good enough. The room is modern, bright and comfortable. The huge glass balcony doors opens up to a nice view of the town and mountains. We had half-board and the dinner was awesome.

The location is a little difficult to find.

It was beautifully designed, the futon beds were sooooo comfortable, the onsen bath was wonderous and the staff were amazingly accomodating and friendly and the customer service was exceptional. The view was also stunning from the room. The room also came with free facial products like wash and cleansing oil and lotion. The price was also so good; you would never get this level of service for this price in the UK.

The only mild set back is it is quite far up in the hilly part of Beppu, but that's to be expected and the view and experience are more than worth it.

Room with nice views. Food was good. Natural hot spring bath in the room. No children so overall a quiet and enjoyable stay.

Beppu is popular, so the value for money isn't there. Little things make or break experience. In-room bath took 5 hours to cool down to a non scorching temperature, no luggage help was offered, no in room tea set up, room phone did not work when trying to dial the front desk.

Kind staffs, food was really good and room was clean. I like that they have Korean in the video guidance and tv. Love they have in room onsen so that I could enjoy the onsen as much as I want.

Room was cold. There were gas heater and electronic heater but because of gas smell, we used gas heater for a short time. Electronic heater didn’t make room warm enough.

The lobby has a wonderful view of Beppu and with welcome drink and a dessert. The dinner and breakfast were served with privacy, dedicated and helpful staff and the most important, delicious food with local food sources. The private onset in the room provides not only privacy but also good view providing a relaxing moment.

The staff’s friendliness and detail oriented to everything. I was told to move to 2/F for better view after 2 nights stay, I did not expect it at all, and you can experience the breakfast in their sister hotel Gallery Midoubaru. I particularly appreciate the the front desk staff (a male) helped me with calling the next hotel to confirm our reservation is valid.

Flawless