Free breakfast is a plus point although just a basic breakfast provided. The location of the hotel is good as it is just next to train station. Those with car rental can park the car at opposite car park building and it is free. It is just 15 minutes away from airport or rental car return.

First timer might not be able to find the hotel lift or hotel lobby entrance. Should have a clearer hotel sign as the lobby is at 1F of the station plaza.

Excellent location as next to JR station and 2 stops from CTS. Buffet breakfast was incredible with wide selection. Imagine serving scallops for breakfast! AEON shopping mall is across the road

Room was uncomfortably warm and stuffy and the temperature cannot be managed in-room. Instructions to reach the hotel can be better. We took more than 15 mins to locate it after coming out of train station without realising that it is actually located in the shopping mall on 2nd floor.

The room is a good size by japanese standards. Layout of the bath tub (square shape for 1 person) and shower is good. Complimentary amenities and coffee available at the lobby. Breakfast is very simple but good enough at the price point. Complimentary parking is available at the multi storey carpark next to the hotel and it is connected by a walkway.

Instructions to the car park could be made clear ahesd of check in date. We had difficulties locating it and we realised many guests must have the same issue because the security office of the complex had a ready made sheet of paper with the instructions when we approached them 😅 The room is very dated - that's my only gripe about it.

Decently sized rooms. Best double-bed we had in our stay in Japan. Good-sized bathroom and toilet, although the toilet is not isolated enough from the room. We were staying at the 8th floor so it was very quiet when the window was closed. Wifi-connection was good, although I had to reconnect from the breakfast area. As for breakfast it is geared to Japanese people, very little to chose from if you are looking for a more westernized lighter breakfast. The area offers a lot of restaurant options nearby and Aeon offers some basic shopping options. And it should have been better announced that there is even direct access to the train station indoors!

Breakfast selection and train noise when windows are opened.

When we exited JR Chitose Station at level 2, clear signs directed us to the hotel connected to JR station. It is very convenient to get to the hotel especially when the weather is bad. The hotel is 2 train stations away from the New Chitose Airport station and it only takes 13mins train ride to reach the airport. Free breakfast was mainly Japanese style and I liked to eat meat and vegetables with hot rice porridge, A type of sweet wine made with Hokkaido rice was very nice and I only had it in this hotel. Although there is no onsen on site, there is a bathtub in each room which serves as private onsen. The reception people at the front desk were all very nice to us, one senior man stood out as most welcoming and accommodating.

Nothing

Location is great. We booked for overnight for our next day flight from Chitose and it was really a pleasant experience. Breakfast is excellent because of the variety of food to choose from. Going to the airport is just a few minutes away or just 2 stops away. There is a mall/ grocery near the hotel so if you need something or last minute shopping, you don't have to worry and also there's a lot of restaurants nearby.

the location is superb but at night since it is so close to the train station, the passing trains will wake you up if your a light sleeper. we also had a hard time finding the entrance of the hotel because we walked at the back of the station but it's just us maybe some will find it easy to locate.

Very friendly and helpful staff. Very convenient location and car parking arrangement.

The hotel is inside Chitose Station Plaza and the front desk is on 2/F (1/F in English system). Free car parking for the hotel is provided in the public car park opposite a side road and is linked with a footbridge connecting to the floor of the front desk. It is actually quite convenient if you park at the right level and parking slot for the hotel. It was unfortunate that this information was not available in advance.

Access to train and airport was superb. Plenty of nearby restaurants, shops and cafes. Car parking next door was helpful after picking up a hire car. Breakfast was fine.

The shower arrangement was not particularly well setup for those used to a dry bathroom and would have benefitted from a shower head holder over the bath. A 3rd pillow in the cupboard would have been very welcome.

Perfect location right need to Chitose station -a 10 min train ride to new Chitose international airport, and 30 min train to Sapporo. Aron department store and supermarket right across the road. Our family room was perfect for the 5 of us. Breakfast was simple, tasty and hearty. Parking onsite.

Can’t think of anything

The free buffet breakfast did not compromise in the quality and varieties of food served. It was tasty and a good spread including salad, rice ,porridge, soup, various Japanese dishes, a few types of bread, juices, milk and sweet wine made from Hokkaido rice. The drinks dispenser has coffee, mocha and hot chocolate which was very nice.

Only one key to a room, room door is not auto-locked when a person leaves his room.