Queen’s Hotel is conveniently located 5 min walk from Chitose train station, 2 stops from the airport. We arrived late and left early the next day but it was no problem for check in and check out. We really appreciated the onsen. There is a free shuttle to the airport (not the other way around) at 6.25, 7.05, 7.45, 8.25 and 9.05. You have to book the day before at the reception. We booked the 7.05 and went down for check out at 7.00, our driver was already waiting for us and took us to the airport in 10 min.

It is easily accessible from New Chitose airport by bus/taxi. We could book ( booking previous day only)a free shuttle bus from the hotel to the airport(15 min). The hotel is very clean. There is onsen for hotel guests on the 1st floor.

We were given only one key(card) per room( two people) at first. But the elevator is operated only by the key. We received the second key upon request. If family has rooms on different floors, it would be nice to have access to the other floor too.

Actually it is a very short stay for us. We booked the hotel because it is so near with the airport. Plus point is the hotel has free shuttle bus to airport, starting from 6.25pm. But have to book in advance (a day before). We booked during the check in, and the receptionist provide us bus ticket. We do not have time to enjoy the spa. Hotel has seperate woman dan man area at the ground floor. The room is provided with free drink. The room is spacious enough for us and at our level 7, vending machine is just in front of our room. Will definitely will come again.

The edge of cabinet is very sharp. My toddler injured a few times because the head knocked the tv cabinet. Otherwise we love this hotel so much.

Though the room was small and compact it came with everything needed within. They provide complimentary entry to their bathhouse which was well-kept. They also have a small izakiya (gastro-pub) that is connected to the hotel which provides superb food at very affordable prices. The staff was very welcoming as I misplaced my booking to a later date but they were still able to immediately provide us with a comfortable room.

The bed and sheets were exactly the most comfortable. But for its price it was very acceptable. The location is kind of just a little bit off from the busy part of the city center and so requires a little bit of walking to get to the hotel. We tried exploring nearby but certain bits were pretty quiet and didn't feel that safe ( seems a bit like red-light district nearby? might be wrong tho)

Room is rather spacious and big enough for 4 adults, with two single beds and futons. Tatami area and futons make the room feel cosy. The two big windows are a plus to look out onto the streets. Many food outlets right across the street. It is actually a short 5 min walk to JR Chitose Station, if you know how to take the shortest route.

The toilet is functional but tiny. It is a big step-up so not suitable for kids or elderly. Would be great if the hotel can install a proper step-up. Not enough space or hangers for hanging clean clothes and towels when taking shower.

We wanted a place close to the airport. The hotel offered shuttle service to the airport. There is a restaurant at the hotel lobby that offered great local cuisine. We also enjoyed the onsen inside the hotel.

The staff doesn't speak English. It would be great that the hotel offered shuttle to pick up (even it is a paid service) as it was very hard to catch a taxi from the airport to the hotel. We waited over half an hour outdoor (minus 2 degree) for a taxi.

Although the room was small, it was well design with functions and well equipped. Location of the hotel was quite convenience for travelers as it was close to shopping mall and numbers of great restaurants. Staffs were helpful. Small Onsen was also available at the ground floor. Last but not least, it also provided free shuttle bus to the airport.

The room was quite small that we could not lay down our large suitcase properly. The price for our room was a little bit high during our stay.

best location, very near to station. Initially I booked through booking.com and got a very good price that apparently I was not eligible for since I am not Japanese Resident. So the reception had to cancel my initial booking and switch it to direct booking instead. Which turns out the hotel has other better promo program for tourist who have flight ticket, we got 50% discount for 2 rooms, and voucher fpr shop and dining equal to 12K JPY for 4 people. I was soooooo luckyyy!! like getting the jackpot! on top of that they also provided free bath / onsen that me and my friends super enjoyed! inot forgot to mention Free shuttle bus to airport as well!! Really is the bestttttt hotel I experienced in Chitose!

nothing, everything is perfect!

The free shuttle to the airport was excellent. The service was punctual almost to the dot! Appreciate the senior receptionist was kind to give us high floor per our request; the good view compensate for the tight small room.

Room is rather small..but anyway it was just one night and a quick and convenient free transfer to the airport.

The hotel located near the airport. We love that the hotel offers a free parking in the hotel area. The restaurant on the ground floor is excellent. We had our first meal at the restaurant and was so impressed. Our guest room has a tatami area and it is very comfortable The onsen facility is good. There are also good restaurants near by.

The bathroom is a bid too small.