The room size was what was really appreciated. We were used to small rooms on our stays but Grand Fuji Hotel hotel room far exceeded our expectations. The bathroom with the glassed in shower and separate bathtub was something you'd find in a luxury hotel. The lobby was also very large and beautiful. I had the traditional Japanese breakfast. The grilled salted salmon was the best I had on my whole 2 week trip to Japan. The 5 star dining service and how everything was presented was first rate. This was one of the best hotels I stayed at during our vacation and we stayed an 6 different hotels during our stay. One last special treatment, when we checked out, the desk receptionist graciously ordered our taxi for us and as we got into the car came outside and bowed and thanked us for our stay one last time as we drove away. What a special touch.

cleanliness

made me feel like a criminal reporting I left without paying after I did pay. when I departed, I gave my key to the person at the front desk and he never indicated anything about payment. told me to go. I return the call after returning home to find that my stay was not paid even though I reserved with credit card. the property should make it clear that they will not have someone available to accept payment at check out during certain hours. this was my third stay. i have no reason to go without paying. Booking.com notified me today that I was reported after I paid the hotel yesterday after getting home.

Everything. it was a refreshing change to be served breakfast at table. Very elegant. Don’t worry- order at reception the previous evening and all will be there. large parking area outside. No charge. Rooms large and comfortable with kettle , light excluding drapes worked fine. Staff very attentive and helpful

Nothing. We have traveled extensively in Japan. This is one of the best. Good value and easy access to Mt Fuji and surrounding area. There is a restaurant but we never used it

I think the staff were exceptional, both extremely helpful and friendly. In particular, Mr. Iritsuki went above and beyond to make sure I had a great stay.

Could have a washer in the building, given there is a dryer.

cleanliness; free parking; very quiet atmosphere; views of Fuji-San. friendly service; modern, updated hotel. Seemed very clean. Western breakfast availability; I would’ve liked pancakes; love the dolce gusto coffee machine like I have at home. next time I will bring my pods.

western breakfast—eggs were like runny/mashed potatoes; coffee was not the best; but, they get an A for effort. The western breakfast is already planned. i didn’t want salad or tomato juice for breakfast but it is automatically included. only one small, medium, and large towel in bathroom for one night stay. I suppose that makes sense unless I chose to bathe morning and night. No microwave.

Clean, well organized, good breakfast

Rooms a little bit outdated but for a business hotel more than adequate.

The hotel rooms were extremely spacious for Japanese standards.

We feel like we didn't really get the most out of our Fuji stay by staying at this location. Next time we visit we would probably pick a different town to stay in.

The hotel is conveniently located. There are several small restaurants within only a few minutes walk away. It is only about a 10 minute walk from the main bus station and the train station.

There is nothing not to like about this hotel.

Spacious room for Japan and at a good price, relatively close to Shin-Fuji station.

But not a lot in terms of eating options in the immediate vicinity, not a problem, just need to be prepared to walk around.

Facilities were expected of a "Grand Hotel". A lot of amenities in the room. Comfortable. If you make a stop at Fuji to rest I'd highly recommend this place.