I may be a bit biased because I was exhausted after hiking Mount Fuji, but I loved this hotel. It was very comfortable, the staff were helpful even with a language barrier (I unfortunately do not speak Japanese.) They allowed me to check in early once my room was ready. They have a spa/bath on premises that I didn't know about but was happy to hear about. The room was clean, and overall I would highly recommend this hotel. They have a shuttle to the station as well, and the breakfast was a buffet mix of western and Japanese foods.

I had no bad experience.

I loved everything about this hotel! The location (close to the JR station), the food and public bath. We had breakfast at the hotel and the food was great with lots of healthy and variety of options. The staff was also very kind and helpful. Our room was average size for Japanese standards but it had everything we needed and was very clean. There’s also a laundry area with lots of washing machines and driers. The public baths very also very convenient and not busy at all. This was perfect for our stopover in Fuji area and to rest after some busy days. Couldn’t recommend more!

Nothing. Exceeded my expectations :)

Amentities and public bath

A bit far for walk from Shin-fuji station But They have shuttle bus service

Very clean and enough space in the room. Breakfast had enough options for me. Has public bath at 1st floor. Nice view to Fuji when waiting for elevator at higher floors, and probably from some rooms, but I got my room on the other side.

In some comments from booking.com it was written they have some shuttle bus to the train station, but they don't. When I asked about it before arriving they didn't even bother to answer about it on booking.com messaging. Not very close to the train station or other stores. Bad English speakers at reception. No complementary water received.

The public bath is a must. We enjoyed it after a long day, and it was refreshing to be able to rest in them. Be sure to know the etiquette! The food was very broad, focused more on the eastern side, but still very good!

Most of the issues that came with the hotel were due to the weather, as we got some big rain, and since it was in the beginning of the golden week, the restaurant inside was closed, which was unfortunate. Most of the restaurants are at least 250m, so that was bothersome. Again, I wouldn't condemn the hotel for that, but it was unfortunate. Lastly, the pillows are weird: we got a half-soft, half-hard pillows, which gave me some neck-aches in the beginning of the day.

Very nice hotel not far from Shin-Fuji station. Staff were friendly and able to communicate in Japanese and English. The breakfast was a mixture of local and international foods which were fresh and tasty with lots of choice. The main thing I will remember is the view from my hotel window of Mt Fuji - spectacular ! Would be happy to go back and stay again.

I felt rushed to finish up quickly at breakfast ! Other than that, no issues.

I love the atmosphere, not too much crowed and I like the lamp inside the room :) One more thing, the breakfast is superb! there are many kinds of food like bread and rice and also coffee provided by Doutor company (Japanese coffee). Worth to pay for this hotel :)

Onsen does not look like in the photo on Booking.com, it's just a small onsen in a square bath and no view outside

Free bike hire for 2 hours with 1000Y per hr for additional time. Free shuttle bus to and from Shin Fuji station. In-house Restaurant for breakfast and dinner. Short walk to restaurants and shopping. Good views of Mt Fuji.

A bit far from the centre of town, and not enough bikes to make short work of a trip into the town centre for a family of 4.

One thing that stood out are the staff serving at the restaurant. They were so courteous and went out of their way to make us comfortable. I wish I could call out their names. The management should be proud of them. I will definitely be recommending the hotel to my colleagues back in Melbourne- Australia.

Perfect location for visiting Fujisan (mt fuji) tourist locations if you arrive via shinkanzen and rent a car during your stay. Friendly staff, free vending machine vouchers, secure female public bath. Bed and room were comfy enough for the price.