Loved your souvenir shop, Public bath and all the amenities in the room and at the public bath. The restaurant food was good and we had an amazing service. Thank you Hotel Ichii. We hope to see you again soon.

Small room slippers. (My husband is is size 13 shoe)

Kaiseki meals in elegant dining room were superb.Good English support in the dining room. Very central location. Futons were OK when double layer of 2 futons was used. Could open the window for fresh air. 30000 yen for Friday night, 39000 yen for Saturday night for 2 people including amazing meals. Room old but clean. Size comfortable but not big. Very quiet. Modest private bathroom and toilet appreciated. Quite nice hotel onsen.

Air conditioner could only be set at low, medium or high. Temperature was not adjustable. Room humidifier was so noisy we turned it off. Thick wooden door between entry vestibule and room. Use the recessed handle. I got a splinter holding the wood to pull the door.

Fantastic location! Right in the center of town overlooking the hot spring water feature. There’s even a lounge on the second floor where you can overlook it. The indoor and outdoor onsens were excellent. Hotel staff were extremely attentive. Facilities were well kept. Did not dine at the hotel so I cannot say how the food was.

No complaints.

The customer service is excellent. The staff is awesome. The parking attendants are extremely helpful and polite. It is something that we appreciated very much. The breakfast and dinner are great. They are great experiences for new visitors. The location is amazing. It is right next to Yubatake. The inside of the hotel room is a bit dated but it gives you a taste of the traditional Japanese room. The public bath is great as well

Nothing yet

The Onsen was great and the location was great. Service was impeccable and the onsen facilities was great.

No aircon but the hotel provided a fan which sufficed. The decor was a bit out dated and needed an uplift. The lobby doesn't have any ice water, only hot water was available

Provided good sample of hair care , body lotion and facial product inside the onsen bath. Good onsen.

Hotel room with no aircon, avoid going during summer time. My room facing west, it was very hot during afternoon time, at night was ok as temperature dropped a lot .I have visited during end of May.

Great location right at the heart of town. Big property with duty free store located within its premise. Half board package was affordable and food was good too. Onsen in the hotel was amazing and hot. Hotel also offered pick up service from the station. Great value for money!

A bit old but clean and well maintained.

very professional and friendly staff. reception, valet, restaurant and lady manning the onsen counter, thanks for the great service that made our staff so lovely bfast and dinner was good. location is really central.

minor issue. there are no towels in the onsen . heater can be a bit warmer😊

Location is perfect, super close to the bus terminal. The place is comfortable, staff is wonderful. Food is great

Room doesnt have blockout curtains. Woke up due to bright sunlight very early in the morning

Staff are friendly and helpful. Location is just 5mins walking distance from bus terminal (free shuttle bus service is provided) room is clean and big enough. Onsen really good. Meal served in Japanese style.