We loved everything about this hotel. Our room was beautiful and we were upgraded to a room with a view of the volcano. The spa was lovely. All the staff were very welcoming and polite. Shuttle bus every half hour to and from Kagoshimachuo train station and conveniently located next to a tram stop.

We struggled to find the bus pick up point at the train station. It’s not at the public bus station. The staff in the tourist office directed us to the correct place.

Amazing view to Sakurajima, we were literally glued to the window 😄very comfortable bed, quality materials, enough packing space, spotless clean new room. Their Udon was my absolute favorite udon that I've ever eaten. Some employees can speak English very well and they were very kind and helpful. We enjoyed our stay very much, thank you!

The onsen was nice, though too busy and the noise from the restaurant terrace was noticeable in the outside pool which was a bit annoying. It's a bit too expensive.

Being new, Sheraton Kagoshima has the latest in facilities. The room we were in was spacious and had a spectacular view of the volcano Sakurajima. Best of all, it has an onsen that uses genuine mineral water with enclosed and open pools.

I wished the hotel would provide the appropriate gear like a yukata for guests than to ask them to wear their own everyday clothes to the “onsen”.

The room was very spacious for Japan standards, the foot spa was a great way to end the day and the breakfast was a good spread! Whilst its not centrally located per se, there is a free shuttle that brings you to and fro the main station so that's a bonus.

Not as centrally located as preferred but the shuttle makes up for this

The customer service was amazing! My son left his wallet in a taxi and the hotel staff hinted it down from the taxi company and mailed it the same day to us in Kyoto. The onsen was very clean and warm. Rooms were large by Japanese standards and beautiful views. Would definitely stay again!

Very nice room on 9th floor with an excellent view of Sakurajima, friendly and helpful staff and good buffets. Also the shuttle from the train station was very useful

Not the most convenient location but there is a tram stop right outside the hotel and a shuttle bus to/from the station

The bed and the room

The check in procedure. We had to queue for about 20 minutes. The receptionist was not very welcoming and we didn't communicate well with her. Also we had trouble communicating with the bell girl. We also had to carry our own bags to our room as she was not attentive.

Friendly staff Free shuttle bus to Kagoshima Chuo Nice volcano view

1. We stayed in the hotel for three days but the breakfast buffet menu was the same every day...they didn't change a single dish... 2. The hot spring is small and very crowded after dinner

Bathroom ventilation (not related to aircon) was awfully noisy. We checked two other rooms with friendly and supportive staff - and moved then to another more quiet room- unfortunately in 6th floor (down from 16th) viewing a park deck

View from 6th floor onto back of next building

Don't think twice, it's an amazing hotel! My wife has gluten intolerance and the staff of the hotel was accompanying her and giving all the support to have gluten and lactose free food!! Amazing!

There is nothing we didn't like.