The hotel room is huge by Japanese hotel standards

The processes are unexpectedly clumsy given that this is a 5-star hotel. At check-in you are first directed to sit at a lounge then almost immediately get up and move to a check-in desk. At check-out, it was the same. Wait at a lounge then almost immediately move to a check-in desk. Then after check-in I stayed at the lounge for about 40 mins waiting for my husband and finally when we went to leave via the elevators, a service staff chased me to the elevators asking if I had already completed check out. They had 40 mins to ask me that question OR they could have checked with their colleague beforehand rather than chasing me down at the elevator.

This well situated hotel near the convention center is moder, new and well cleaned property. The check in was very personalized and all staff is very professional. The receptionist escorted us to the room, showed us all possibilities and services. The room was large with nice view to harbor. The breakfasts were served in several ways - can make a reservation in buffet restaurant or a la carte restaurant Ozzio. The service in Ozzio restaurant was as in Michelin star restaurant (very professional and attentive service). The spa area with swiming pool, sauna and ,,onsen,, pools with hot waters were amazing.

The restaurant with breakfast buffet is advertising on 3 big screens the whole breakfast time the Kahala property in Hawai. Was nice to see but not every morning - we were in Japan so would prefere to see Japan culture.

The hotel is new and comfortable. The room was quite large, beds were also comfortable, we slept very well. Air condition works perfectly, it cools the room but does not make any noise and you do not get cold. The swimming pool looked clean. Location is also convenient in Yokohama.

The staff was everywhere and they did not let you do anything or go anywhere without them. I understand this is the hotel’s policy and is supposed to be helpful, but in fact it is not. Sometimes we felt overwhelemed and not comfortable, e.g. in the locker room in spa area, we would prefer more privacy. Additionally, when we got back to the room in the evening our clothes as well as the bed were a little wet. I do not know why because we left the AC working so the air should be dry. But as we stayed for 2 nights only it was not a major problem.

New elegant hotel, good location, beautiful suite

The food was terrible either breakfast in the ballroom, which was only on a Saturday, in room breakfast n lunch in the lounge was cold. Every day our breakfast was allocated in a different place, which was very annoying and the hotel western breakfast was very limiting. Two hamburgers were $102 Aus and the spa treatments were good but extremely expensive ranging from $300 to $600 for facials and massages

Staff very really helpful and accomdating, one lady in particular was super friendly, making me feel more comfortable about my stay, she even showed interest in my nezuko/demon slayer and one piece stickers on my luggage. Room was super comfy and a lot of room, had all the facilities and amenities I required. Would stay again if I'm ever in Yokohama again

I am traveling often and I am very critical about hotels. This one is a gem. Everything is excellent. I have never seen a so high standard in service and quality. Staff is welcoming and helpful. Room is gorgeous with a view. Gym/onsen/pool is enjoyable. All breakfast options are amazing. Location close to Yokohama station and nice areas of Yokohama is convenient.

Although high effort, I did not find anything to dislike.

Ideal location between the Yokohama station and the ocean. Great room with high comfort. Several breakfast facilities in the hotel. They are all great (Buffet, traditional, Italian; I missed the in-room option). Different styles but I loved them all. The gym, pool, onsen was super. I used it a lot.

It is expensive but we have for our money.

Everything in the place was 5-star staff was wondering. I would stay there again. I would recommend the hotel to everyone. The food was excellent. All of the staff was wonderful and respectful. Very helpful as well. The bathtub. In my room was large enough for me to lie down comfortably I'm 6 foot 6 inch

There was nothing I didn't like about this place it was wonderful.

Stylish hotel near the Pacifico centre. Beds were comfortable. Bathrooms were very well-equipped.

None of the restaurants could offer any vegan food for any of the meals. Bit of a shame for a 5 star hotel in a location that attracts international guests.

I've never been treated so well in my life, If I could have lived there, I would have.

I'm a very critical person, and I can't find anything wrong with this hotel.