Cozy and clean

I booked two rooms, each with a capacity for 2 people. Before the arrival date, I added the guest names for 2 people per room (totaling 4 people). The hotel confirmed the booking. However, when we arrived, the hotel staff insisted that we had booked the rooms for only 1 person each and required an additional charge for the extra 2 people. Communication was difficult as they did not speak English well. Eventually, they called the booking staff to talk to us. That staff only insisted that they couldn't do anything and that everything depended on the hotel's decision. We had no other options except to pay the additional charge; cancellation was not an option either.

Brought the fam here in Dec 2023 for the winter festival. the location of the hotel is strategically aligned to my family's requirements. Convenience stores, mid range stores, high end etc. so in the aspect of location this is the best choice. Love how comfy the rooms were for the price paid and the staff was ever so helpful. Hint: if you are looking for winter shoes for kids and adults any ABC mart will do for all budgets, and if you looking for winter clothes, the mall at sapporo station should be enough otherwise anything from muji/uniqlo/gu is enough.

Nothing really. I have no complaints or anything I did not like.

The room is spacious for Japan standard as I stayed with total 3 adults and 1 kid below 5Y old. There is a common place for beverage vending machine, free ice cube machine and microwave. The hotel staffs are also friendly

If you want your room to be cleaned, you need to put the signage before 10am and leave from your room. On my last night staying, the gentleman staff didn't clean up my room despite I have put the signage before 10AM. I left room around 10.30AM and saw the staff was cleaning up other room. While the day before, lady staff knocked my door and asked what time she can clean up my room as I was still in the room waiting my boy to be ready to travel around Sapporo. So it is not a standard service despite I have put the signage before 10AM.

The hotel is near Tanukikoji street and Sapporo TV tower so is very convenient to go to these locations if you are intending to visit them. The hotel is very clean and a lot bigger than most Japan hotel rooms. The amenities need to be collected at hotel lobby if you need extra. One thing to note is that it takes around 10 minutes to walk to Odori station and it will be a challenge to lug your luggage along the way, especially when there is heavy snowfall.

Location of hotel is a bit far from Odori station.

Super convenient location in central Sapporo, close to metro stations and bus stops (including the airport 'limousine' shuttle bus stops!!) as well as conbinis, restaurants and nightlife! The hotel was super clean and the staff were very helpful, and were patient in our communications in English/Japanese. An ideal hotel for a couple of nights while you explore Sapporo :)

Room would have been a little tight if I had 2 big suitcases, but still comfortable! Just something to note if you are staying 2 people in one room.

Lovely hotel, clean and modern room, and great location not far from Odori park. Thank you so much to the two members of staff on reception who really went out of their way to help me when I needed to make a doctor's appointment during my stay - despite the language barrier they communicated with me through a translation device, phoned round several clinics/hospitals and made an appointment for me with an English speaking doctor. Truly amazing service and I was so grateful for their help when I was really stressed about having to find medical care in a foreign country.

There was nothing we didn't like!

- Clean - Quiet - Comfortable - Great location - Good customer service - Great Wifi connection - Larger hotel rooms than most Japanese rooms. Felt more like a USA or Australian hotel room in terms of size. - Daily housekeeping

- Probably could do with an extra washing machine. The times on them weren’t always accurate either. And sometimes if you picked the “Wash & Dry” function, it didn’t always dry your clothes fully. But this is very minor. The laundry services weren’t bad & they eventually did the job. This was an excellent stay.

Friendly staff, small but clean rooms, and an absolutely great location. 5 minutes to the center of citylife, shopping district, park. It's located only 2 crossings from the odori subway. You can walk from there in the underground walkway directly into the station and take the train. Means in heat, snow or rain you have to walk only 150 meters outside to/from new chitose airport.

Rooms are really small, even for japan. There is no space for bags, not even under the beds.

It was in a nice location - close enough to the city center but far enough away to be quiet. The beds were comfy and everything was very clean. We went in February, and the room was very warm despite heavy snow outside. The water pressure of the shower was great and the bathtub was clean. In the room, there was complimentary tea and coffee, a kettle, a mini-fridge, and a hair dryer. They also had complimentary hairbrushes and toothbrushes if you wanted them. They gave new towels every day and were respectful of our "do not disturb" sign. It was a nice stay overall!

There was a tiny bit of mold at the bottom of the shower curtain, and a few stains on one the walls in the room. These were minor, but I can't help but notice things like that. Also, it was difficult to figure out how to adjust the heater, but we figured it out by accident. I'm sure the staff would have helped us if we had asked.

Very clean. The location also very convenient. It is conveniently located to the Odori Station, to the Tanukikoji as well as Susukino. The streetcar is also just a short-walk. So, navigating around the city is easy during my stay. The staffs are friendly too. They also agreed to my request during the booking to have room at higher floor and not facing buildings.

Bed are quite hard, the pillow is too soft.