Beautiful rooms, excellent facilities, spacious and comfortable. Clean and frequently cleaned, staff are professional and multilingual. Multiple gardens and leisure facilities in hotel.

Shinagawa is something of a dead area. Also, the hotel is uphill from the train stations, walking up with luggage is a bit of a pain.

Staff were exceptional and helped to make our stay perfect. The location is pretty good and well-connected, and the rooms are clean, spacious and comfortable. The garden is a nice touch and everything about the hotel, from common areas to amenities, communicates high quality and luxury.

Only central heating is available until the summer, so if your room is already hot (as our original one was before we were offered to change it), it is very difficult to cool it down. Furnishings are slightly dated, but in a good shape still.

Excellent location, close to a big train station with many lines specially the Shinkansen line, makes travelling very easy. Having a 7-Eleven shop inside the building is super handy. A big and beautiful Japanese style garden is a plus, specially at night when the lights are on. Good view of the city, you could see the Tokyo Tower. Stuff are nice and helpful, room is clean and well supplied.

The interior of the hotel room is a little out dated, specially the carpet feels very old.

The room size were very spacious for Japnan. The rooms were also very quiet and they back on to a quiet area. The garden in the hotel grounds is beautiful. Having a convenience store not far from the lobby was fittingly convenient.

The staff were efficient but came off a bit cool/indifferent. The hotel is up a hill from Shinagawa station up a slope - only a big deal if you're carrying lots of bags - a shuttle service from the station would be ideal.

Spacious clean and well functioning room, beautiful garden and balcony view of the garden and city. Very close to station for easy transportation.

Difficult to find with 3 other Grand Prince hotels in close proximity. Hotel is up a steep hill so if your walking from the station with suitcases be prepared. Buffet breakfast was very expensive so we opted to have the American style breakfast which ended up being approx. $15 cheaper and didn’t exceed our expectations at all. Disappointed the pool was closed as it was 35 degrees in Tokyo.

The room is big, great for couples. Though the location is quite far from the station, not so convenient when you have big luggages, but there's shuttle bus if you are not in a hurry to drop you off at the branch near the train station.

The way to the hotel that we have to climb up after a long walk in Tokyo.

location is very good, it near Shinagawa station which can directly reach from Narita Airport with NEX Narita express and Taganawagai station which allowed us to navigate local metro network. There is a 7/11 shop inside hotel, you can find drinks, food, snacks, mask, umbrella there.

There is no shuttle bus from Shinagawa station to hotel, we need to carry luggages and up hill about 400m to hotel

Sakura garden is phenomenal. Close to Shinagawa station. Neat and clean location. Balcony plus view. Size of the room is massive as per Tokyo standards.

Old property. Worn out equipment.

Very good location. Easy to travel around Tokyo. Very friendly and helpful staff. Great garden. Has small 7/11 shop on premises-it was very helpful.

Very steep hill to come to hotel from station.

spacious, well appointed lobby larger than expected room well meaning but inadequately trained staff (see below re English)

1. bizzarely there is no shuttle bus to and from Shinagawa station: it's a good 10 minute walk downhill to the station and a punishing (in the sweltering heat) 15 minute walk back up the hill to hotel. More than once I took a taxi from station to hotel. 2. unexpectedly front desk staff had very limited English; several persons I posed a question to were barely more conversant in English than I was in Japanese (highly unusual nowadays in Tokyo of all places) 3. Bathrooms were from the 70's and need a refresh