Out of 10 being the highest - The location 10 (3 mintes walk, if that, to Shinagawa Station, a major hub in Tokyo). Breakfast 10 (partly because of the out of the oven, fantastic croissants & fresh made smoothies delivered to the table, daily; Japanese, Chinese, and Continental elements; made to order station with great chefs). Wide open, high ceiling lounge for breakfast 10. Very quiet room 10. Good view 10. Laundry service 10. Ease of checking out 10.

Reception area was too small. Lack of hours @ its Chinese Restaurant, which produces wonderful dishes (dinner was not available).

We had a wonderful stay at the Intercontinental Strings Hotel in Tokyo this past July. From the moment we arrived, we were treated with incredible warmth and professionalism. The hospitality we received each morning at breakfast was a highlight of our stay—it felt so personal and thoughtful, making our mornings extra special. The rooms were spacious, beautifully maintained, and offered all the comfort we needed for a family stay. We truly appreciated the hotel’s convenient location near Shinagawa Station, which made getting around Tokyo easy and stress-free. Overall, the hotel provided an excellent balance of luxury, comfort, and hospitality, and we would highly recommend it to anyone looking for a memorable stay in Tokyo.

Breakfast buffet was exceptional. Fresh bakery goods, solid Japanese options, fun quality Chinese dishes, good options of juices... and the floor servers were very attentive. And laundry was super well done. Even an old stain on a shirt was removed.

I'd like to have 2 sets of towels per person. For 2 of us, there were 3... The room was not dirty but something was missing from super clean "feeling." Also, you should have recycle bin. And the quality of greentea bags was poor... we are in JAPAN! And the worst, not enough hooks in the bathroom! We needed a hook or two per person. And we didn't like the day bed sofa. Pls give us 2 chairs for the table, instead. Overall, this stay was very much on the par with Tokyo Westin, but for the price and location, I'd be staying here in the future.

Location to shinagawa train station was great. Easy to get to anywhere in Tokyo. Breakfast was also good. Restaurant staff were extremely nice and helpful. Rooms were clean, spacious and the fitness room was good enough

I would have wanted more help from the concierge when we wanted to make reservations or have recommendations. It didn't feel like above and beyond jn my opinion. This didn't detract from our vacation however.

It was right next to Shinagawa station which was convenient for us to get to the airport on our last day. Everything was good and room was comfortable and spacious throughout. Room service was immaculate. We were given the option to upgrade at a cost but we didn't take it as we're only staying for one night.

It was on the expensive end of hotel rooms. It would be amazing if they have actually given us the upgrade for free.

Excellent location right next to Shinagawa station. The hotel reception is located on the 26th floor and easiest pedestrian access is via level 2 from the station external concourse (turn right at Dean & Deluca if you are coming off the train). The hotel is very minimal, clean and pleasant and the rooms are well appointed and spacious. The buffet breakfast was varied and very nice. Staff are pleasant and courteous.

Bar prices are high.

Good position if You use JR. Shinagawa is big very interesting station, lot of shops, food stores, very easy to get from/to all airport. Breakfast offer is very colourful, hotel itself is quiet and has interesting interior.

Checkout was not extendable for about 2-3 hours. Could be problem traveling with kids. Nothing more negative to add.

The location is excellent for those wanting to sight see the main attractions East of Tokyo. Navigating the Shinagawa station was manageable and the JR-Y line runs right through it. The hotel itself is a perfect size for excellent service, not too many rooms or people are situated there and this makes breakfast accessible and easy to navigate. The staff were amazing, they were helpful and attentive.

Room service and the cocktails at the bar are quite expensive.

Lovely hotel set at the doorstep of Shinagawa, it beats my previous stays with the convenient bridge walkway linking to the hotel lift lobby. Limited rooms meant it didn't feel overly crowded but probably Covid played a part. Some may find the breakfast selection a bit limited but they actually taste so good that you wouldn't mind the lack of variety. Spacious room comes with a view of planes landing over Haneda, the only pity was the incessant fog that probably blocked the view of Mount Fuji for the whole duration of the stay. Staffing is definitely adequate which helps the excellent service level immensely. Was very grateful for an hour checkout extension which definitely leaves a wonderful final impression of the hotel.

Probably a bit confusing to find for the 1st timer but not a big thing once you get familiar. Definitely pricey but I think it is worth every yen.

such a convenient location. We took subway from Haneda station to the hotel when we arrived in Japan We had big suits cases, but there was no problem walking from Shinjuku station to the hotel. Also Shinjuku station is one of the major Shinkansen stops. We had a plan to go to Universal Studio Osaka after Tokyo stay. it was very easy access to Shinjuku station Shinkansen entrance. The breakfast was amazing! My kids are very picky eater. But they were very happy with quality and quantity of food.

I cannot think of anything.