The room and hotel are quiet and clean. The restroom and bathroom were nice. The bed was comfortable.

For the price, these accomodations should have been much better. It was not worth the money spent. You can find other places with a better value for the rate they charged for this room. Also, the service was spotty. They had a hard time even helping us find a shop for a hat, or a good place for ramen. When they did give us recommendations, they didn't tell us how to get there. And one of the places they sent us to was closed. Only certain higher level managers were competent. When I asked if I could give them some feedback, they said I should do it online. So I'm doing that now. They also never cleaned the room fully, leaving trash on the table and under the table for all four days there. I won't be back here unfortunately.

Location-wise very close to a large train station, short walking distance. Staff were amazing at Hanakohro. Most of their staff can speak English and some especially good. Going beyond expectations with their services. Definitely a plus if you can speak Japanese. Garden maintained very well. Looks amazing at night. Parking is free as long as you let the staff at Hanakohro know.

There wasn’t many shops nearby but currently renovations are underway.

Beautiful garden with pretty night illuminations. A little zen hidden gem is located in two large Prince hotel grounds near Shinagawa Station, easy access from Haneda Airport (Keikyu Line to Shinagawa station ¥300,a super short taxi ride to hotel ¥500) The stuff is one of the best teams I have seen,seamless effort with grace and dedication.

The mattress is not as comfortable as other hotels in the same category

Wonderful helpful staff

Hot water was very slow to come through taps for bathroom. Needs some sort of booster

Restaurant no more service after 21:30, for food the last order is 9pm (including the last order for deserts). The waiter took our order for a second bottle of wine at 21:15 and we then had to leave the premises ... we hadn't realised this, the experience was therefore disappointing !

- stunning room with traditional tatami mat floors and sliding doors - really comfortable beds and pillows - lots of hanging and storage space for suitcases - staff really friendly and helpful, able to speak English - smelt lovely throughout the hotel - welcome drinks and snack with hand towels - large rooms as well - also liked the small touches such as leaving us little cards to tell us the weather for the next day - bellhop services were fantastic and efficient - liked the exclusivity and access to the lounges - hotel lobby and grounds are stunning

- nearest train station is Shinagawa which we felt itself didn’t have a lot to offer in the area, great for the Shinkansen though - best way to get to the station is via the garden entrance which includes so slippery stairs if it’s been raining otherwise the hotel is at the top of a hill

I had a wonderful stay at the Hanakohro. The facilities were top-notch, and I want to especially thank the staff for their thoughtful and attentive service. The kaiseki breakfast was fantastic. The seasonal offerings brought a great variety of refreshing flavors, which were perfect for the hot summer days. The room was elegant and quiet. The bathroom/shower room were well-stocked with toiletries, and the staff brought fun snacks to the room every day. I will definitely be back on future trips!

We had a beautiful Japanese style room with lots of space and everything we needed included. The beds were softer than in other hotels which was perfect for me, and there was a selection of pillows to cater for different needs. The Japanese breakfast was delicious. The hotel is locted a short walk uphill from Shinagawa station. (At the time of our visit, construction was going on at the station area and the hotel shuttle bus did not stop in front of the station, which was not a problem for us). The hotel garden was beautifully illuminated at night. Due to location and the overall standard in the hotel which was excellent, I will most certainly stay at this hotel again when going back to Tokyo.

The Hanakohro felt intimate, with lots of attention, but is part of the much bigger complex, which gave accessibility to a variety of facilities.

The lounge could use a greater variety of foods. I don’t see why it wouldn’t be possible to deliver a western style breakfast to the room, and not just a Japanese traditional breakfast. The location is not ideal, and a taxi must be taken to a variety of sites, and can get expensive. It is near the Shinagawa station however.

They paid attention to every detail. The check in experience was perfect - they served me mochi and matcha. They were able to answer all my questions regarding checking in and out. The room was immaculate and extremely comfortable, with lots of free amenities.

Location of the hotel is not the best in terms of immediate sightseeing areas. However it is very close to Shinagawa station and 10-15mins walk from other key subway lines.