Clean well apportioned rooms. Great central location. Good staff.... Oldish hotel but perfectly functional and very comfy.....

Noisy unattended children running around the halls playing for hours on end. I presume the parents left them unattended and went out. A couple of times the room was cleaned but no coffee replenished.... I love coffee so I missed the little sachets. Other than those little niggles it was a great location. Thank you staff...

I like this place because of great location. All you need is around. And yeah, hotel is located inside Golden Square of Almaty. 1. Location, location and one more time location! 2. I lived in room 201. Quite big place. 3. Staff is very friendly and helping. 4. Light, lamps, furniture - cozy, oldskul 5. Breakfast... Choice & time - ok. 6. Electric kettle was there, 1L bottle of water every day, all you need in bathroom. 7. Supermarket in next building. 2 foodstreets in next block. A lot of places to walk - parks, alleys, caffees

There were no: - frig - bathrobe in the room. But I didn't ask 'em. TV set was a little big old-fashioned but I do not watch TV) I preffer calm. So I like to open window instead of air condition usage. So I've asked room going into patio, not Zheltoskan street. But its for you to decide.

The room was small but comfy. The beds were good and they provided extra covers when we asked for. There was a teac coffee arrangement in the room. The staff is friendly. The breakfast was wholesome. Overall good room to stay.

The plug points were very few. Even for the water heater there was no plug point attached I had to heat the water somewhere else in the room. There were no sppons provided and they refused to supply any spoon. I needed to stir my coffee.

Rooms were comfortable and clean, Location was central, can walk to most of the travel spots, lot of eating options and supermarkets nearby, Staff was supportive. Value for money

Hotel has old decor. Lift not working is big problem as all the rooms are located from 1st floor onwards, also no staff available to carry the luggage to room, no one answers room service and reception call.

Good location and friendly staff. They are willing to store luggage. The hotel is clean, and is a solid three star hotel. The cleaning staff does a good job.

The hotel had maintenance issues. The elevator was broken, the coffee machine in the breakfast buffet was broken, seating at breakfast sometimes gets tight, and the airport shuttle is about twice the price of local taxis. The breakfast buffet is ok.

It was quiet (saturday). Easily reached from the airport. Friendly welcome. I was advised how to change my booking. Nearby shopping mall has coffee shop, phone cards (best tele2- they register straight away: the beelines from the supermarket you need to go after registration yourself.

The lift needs repairing: if you are on the third floor it is quite a struggle to get your suitcase up the stairs. Nobody will help.

Location is perfect. Right in the old city center. The room was great, big enough, clean, well-designed. Super comfy bed and pillows. I am really greatful for a very supportive staff, namely to a lady at the reception desk, who kindly arranged early check-in and later did her best for my comfortable stay. Did not asked her name, but very grateful to her. I would definately reccommend this cozy hotel to stay in.

Excellent location, polite and helpful staff (they’re the best), cleanliness (they cleaned our room daily), good breakfast

No elevator although it’s only 3-storey hotel but if you have luggages and your room is on 3rd floor then it would be nicer. Not soundproof. The reception lobby design needs to be redesigned/updated.

The room was big with an enormous most comfortable bed! Ambassador’s location is also very good and easy to walk to all central places within the Golden Quadrat.

One minor inconvenience, and I hope temporary, was that the elevator did not work. But the staff was very helpful to take my luggage upstairs.

I liked the front desk staff, especially Rushad, he also works in the Restaurant during Breakfast. Very nice and helpful person. Thanks and best wishes

The lift was not working, for a 72 years old person, it was quite difficult to climb the stairs, especially with materials etc.