Very well-maintained property. No smoking property. Most of the Staff were very helpful and cheerful. The mini-bar was well stocked. There was a supermarket just besides the property so you can buy whatever you needed. Breakfast was amazing with variety of options. Small balcony for smoking. Very quite property.

Very low internet speed. Internet disconnected every few minutes. Not a great experience if you are working. In general most hotels in Almaty did not have bidets and this property was no exception. I stayed for 3 nights, they did not replace tea/coffee in the room or clean the coffee mugs. Breakfast restaurant was small and had to share a table with other guests. Mattress was a little firm.

Computers (free) available for guests. At least 2 English language news channels (CNN & BBC). Lovely neighborhood with grocery markets within a block. Reasonable distance to a walking street, many shops and restaurants. A lovely sun room in which to gather and have coffee, tea or alcohol. They have an ironing room! They had a gym.

The restaurant was subpar. While there was a wide selection both for breakfast and dinner, it appeared, for example, that the cheese from the day(s) before was served again the next day at breakfast. The fried eggs were good, however. They also had ice but would not give me a cup full in the morning. Dinner for 9 took over an hour for everyone to get their food served!!! And there were no other customers!. Also, my key wouldn't open the gym - you had to have staff come to open it. And staff, while not rude, were hardly friendly and helpful.

Rooms are very specious and comfortable, with couple of chairs and work table. Rooms have air-conditioning and staff was helpful enough to bring in the heaters. Also we were very happy with the help from the staff to collect delayed luggage in the airport at night, this was very kind and saved us lots of time. Hotel has a nice location, walking distance to many places, like Arbat, money changers, restaurant, and shopping center. Location is in between the buildings, which makes it very silent and outside tariffic noise is not distracting. We enjoyed our stay.

This is a relatively small hotel, very cozy with a friendly and relaxed ambience. The room, location and breakfast were perfect and beyond any expectation. Staff is very friendly and helpful. You will be in safe hands. The airline did not deliver my luggage and I was almost 24 hours without personal belongings. Alma and other boys from reception did everything to smooth this unpleasant situation and helped to get my luggage as soon as possible. Thanks to them! I’ll stay there again when I visit Almaty.

It's cozy, definitely. Fresh plants at the edge of the hallway by the window. There's a cushion top on the entire mattress that made it supportively firm with this comfy softness at the same time. The trees outside are lovely. The staff are all respectful and warmhearted. Water pressure is great, however the temperature often fluctuates at will. Not too bad, honestly, just a minor inconvenience when I'm trying to get cold but it's still hot/warm. I would love this during winter. On the 6th floor where I was, there's an old menu so I had to ask the restaurant worker which items were available. But once the food arrived [only 20 minutes] it was truly delicious. The gym was excellent. The treadmill uses a voltage transformer and both it and the transformer were unplugged, I'm assuming to be environmentally friendly which I respect. Only some employees spoke English, but thankfully that just motivates me to study harder so I can communicate next time I visit this part of the world.

A few minor inconveniences, but overall nothing major in my opinion.

Ulykbek and Salima were helpful at all times. They connected well with us and were always ready for assistance. They should add some Indian dishes for breakfast as a lot of Indians are now visiting almaty. The location is perfect.

Bathrooms are a bit small, though clean.

Everything ..location,cleanliness,staff etc. Special thanks to Mr dastan from reception ..he was great help for us

Just a small suggestion ..they can add some more vegetarian dishes in their menu

The room was very comfortable, spacious and pleasant. The hotel in general was clean and nice and had a good atmosphere.

The restaurant downstairs is bad. This is where the breakfast is served, and it’s really unpleasant. Plus there weren’t even enough tables. There is a nice conservatory and terrace upstairs, so why should the breakfast be in a nasty little room downstairs. The food on offer for breakfast wasn’t great either.

It was very quiet, clean and nice. I loved location, it was close everywhere and I walked all two days. It was nice. Didn’t need taxi to go around. The rooms are small and clean. Very comfortable for one person. It has everything you need. It is not the newest, but very tidy. It is actually very cozy.

Blankets are small even for one person, but doable for couple of nights.

The location was perfect for me as it was relatively central and within walking distance to everything you need. The room was a bit hot at times, but I had a balcony so just opened the balcony door up when necessary. Everything very comfortable, Internet was good, and staff helpful.

The breakfast buffet looked great, but I was turned off by the number of children allowed by their parents to touch and manhandle the food. Not really the hotel's fault, but I ended up just getting breakfast out after dealing with this a couple of days.