Kilua resort is fairly new and is situated on Shanzu beach. The hotel is built around a central area of swimming pools which are well-kept and very clean. The shallow swimming pools are a great attraction for families and children. The hotel rooms are very clean and comfortable, and we had a room on the 3rd floor with a great view of the pool area and the beach. Even though the hotel does not have a bar of its own, one can make use of the Flamingo cave bar next door (belonging to pride in Flamingo hotel, and located just one minute walk from the Kilua resort reception), which has superb views of the beach. The hotel provides shuttle services to the airport for a fee. The hotel staff are very welcoming all throughout - from the reception to the housekeeping staff and the concierge. Check-in was smooth. On our last day of stay, we were very pleased when the manager allowed us to have a room, since we had to vacate our 3- bedroom unit, but our flight out of Mombassa got delayed until late in the day. Breakfast includes a variety of options.

In the evening of the 25th of December, the dinner service at the restaurant was painfully slow and quite disorganized. It was evident that the restaurant was overwhelmed by the high turnover on Christmas Day. The waiters were doing their best, but they definitely need some training.

This hotel is tucked away from the road so really peaceful environment. I loved the ambience of the hotel as well as a nice foyer and dining area - and pool with a wonderful sea view if you walk to the end of the property. The apartments give you the option to cook and dine alone - so perfect for a quiet getaway. Really great service. The additional of the pan -African restaurant Kiza is just amazing - was lovely to eat dishes from the continent.

Clean and very professional staff. The food was also fantastic. The views and beach access were excellent.

Wifi could be better in some parts of the property.

Quiete and private very good for a private trip. No alcohol I liked this

The bed was not very comfortable and towels were very old .

The location was great and amazing. so child friendly and nice for family. The personnel are friendly. I liked the swimming pool and the babies enjoyed sliding into the pool from the slide erected just in front of the pool. the rooms got a good view of the ocean and AC is amazingly cool giving a good counter of the coastal heat. I will be back in Kilua for longer!

Nothing to report

Nice clean just renwed appartments. Located away from crouded area.

Restaurant is very slow. Need to wait 1hr and more for the food, even for breakfast.

It was nice

To much money

close to the beach

I was over charged, I paid more than was quoted on line.

location next to the beach was excellent. apartment was also excellent. We enjoyed the swimming pool as well

Dinning offerings were limited and expensive. Food needs to be ordered from outside as there are no affordable resturant option and resturant staff are uninterested about your needs.

Really enjoyed my brief stay at this hotel. Staff were friendly and helpful and the room was better than the pictures.

The rooms were clean and spacious and the rooftop pool was a great relaxation spot