Lovely apartments and very friendly staff, pool was clean and had a decent depth in the deep end for our 12yr old son as well as an adjoining baby pool for our 5yr old daughter. Electric was reliable with only a 2 second power surge and zero power cuts during the entire trip. Managers were attentive and courteous in their dealings with the clients and the nearby fruit bats at night were so beautiful having spent many a night in awe watching them as well as the hawks soaring above during the day. Location was great just 5 minute walk to a supermarket, coffee shop, pharmacy, toy store, artisan grocery and more. Security staff were very friendly and welcoming, our daughter particularly liked both the female and male guard at the daytime shift and enjoyed spending time with them at the gate area. The bathroom was great, a tub for relaxing or a very decent shower with good water temperatures and very decent power to the jets, the cleaning staff are very efficient in their work and the icecream milkshakes in the restaurant were very tasty for the kids.

There is no aircon or ceiling fans in the apartments and only one floor-standing fan in the entire two-bedroom apartment meaning if you want to stay cool in different rooms, you have to unplug and carry the fan with you. Mosquito nets do not have a velcro fastener between the left and right partitions of the net, I think this could be improved as mosquitoes were able to get through the gaps at night with minimal effort and some way of securely fastening the two tracks of the net would really really help.

I lived in standard room one. cySuites is located at a very safe place.I felt safe during my entire stay.I felt home as i lived with my parents,my mum cooked for us,home made foods,my siblings,nephews and inlaws visited us without any restrictions.The apartment is a walking distance to chandarana supermarket, java coffee house,KFC, and Naivas supermartket.Its easier to also go to Sarit Centre and also to town as there are many modes of transportation. My review will be grouped into departments.I will start with the security department. I loved the fact that from the main gate,you are met with happy faces of the security personels who open the gates and greet you with a smile on their faces,they also ask how one is doing,that showed so much kindness from their end and it made me feel very much welcomed. My second department is Front office, the staffs were also very kind and welcoming; with smiles on their faces thanks alot to them.I forgot the name of one of the front office staff(A man)who took the initiative to show my mum how to use the electric devices in the kitchen and also when I inquired about other rooms because ours was a standard one he took upon himself to show me how a superior room looked like,we went to the room which was vacant and I saw it,it was beautiful with washing machine,a masters bedroom thats the room i will be eyeing for my next stay. My third department was housekeeping,i can never find enough words to thank them for the good work they were doing of cleaning our rooms everyday.The rooms were cleaned on a daily bases and we got 4 bottles of water on a daily bases thank you so so much. I can not forget to mention this, we broke a glass of water and a small white saucer plate,so i took upon myself to report it at the front office for billing,but thanks alot to the entire management as I was told I will not be billed for that as its an accident.

Our kitchen needed renovation as it had a hole/crack on the wall just near the sink and the bathroom also needs renovation especially the bathtub.But these are small issues compared to the good ones i have mentioned above.

The apartment was spacious and clean, internet very good, the kitchen is spacious but with basic equipment (still ok for my needs), breakfast great, the gym is basic but everything is functioning and you can certainly enjoy some time working out, the staff was very kind and helpful, bathroom clean and warm water available at all times (depending on the time of the day might need to wait a couple mins more), I didn't use the swimming pool but other tenants happily did, the restaurant is very good as well

Some furniture (including windows) would be good to change as they are quite old. The weather was good but in case it gets cold or very hot, I m not sure how it would get in the room since there is no A/C

The staff and Facilities were absolutely awesome! Esther in house keeping did a Great job tending to my apartment she is always very friendly.. Maria in Security was fantastic always greating me with a big smile. Benjamin a waiter at the restaurant on site, did a great job and was very well versed in wine selection. It all started by being greeted by Mary at the front desk and actually, she started helping me before I arrived by answering any questions and concerns that I had before my arrival. These are just a few of the people that I actually got the names of, the entire staff and everyone I came in contact with was absolutely helpful and just great, you couldn't ask for a better group of people! I did not meet the owner of the property but I can say they have done a fantastic job of assembling a great staff and making the stay at CySuites Apartments top notch, the apartment was fantastic when I left I felt like I was leaving home. When I come back to Nairobi I'll definitely stay at CySuites!

No complaints or problems. Great place to stay!

Convenient and easy to get too. We all stayed in the penthouse suite, and it was as we expected it to be, genuinely nice. We also had breakfast included, which was also always nice with a wide selection available. Staff were helpful and always smiling. Wi-Fi was good and parking was available. Have already booked again to stay (although not the penthouse suite this time), I am looking forward to visiting again.

The was a little issue with the water often being cold in the shower (as in not warming) and other times it was always hot, this happened for a few days - but we were rarely at the property so just chose to ignore it and not say.

The location is very convenient. The security and hotel staff are all helpful and friendly. We were not able to use the gym or pool but the view from our room gives a relaxing feel. The kitchen facilities are excellent!

There's no lift, so climbing up to the penthouse was quite a drill but we enjoyed it. There were no available slippers in the room but maybe it's on request (we didnt ask). The washing machine was not connected so we decided not to use. Maybe they can do some small improvements, like change old furniture and install a shattaf in the bathrooms.

Great value for money! The hotel owner should be proud of his staff absolutely amazing and welcoming, very good prices and a-very relaxed environment. Lovely warm pool and sun loungers to relax throughout the day. Food and chefs/ waiters brilliant overall. Food was very good! Very clean place, cleaners are always around the hotel cleaning and making sure you are comfortable.

On arrival there was no water to myself and friends apartments to shower for over two hours but this was rectified as soon as possible. Check out timing should be pushed to around 11am that extra hour just gives you time to relax a little More during the morning after a busy evening the night previous.

This was the perfect location to be based for a significant first visit to Nairobi for a family wedding. This is a pleasant part of town and there's a good supermarket and excellent choice of places to eat out nearby if one needed a change from the very nice Hive restaurant supper. The location is also very good for local shopping and sightseeing within the city. During our 11-night stay we were joined by 11 other family members at various different times. The CySuites staff could not have been more friendly and helpful with everything from booking airport transfers to arranging early-riser breakfasts one morning for 13 of us. We were made to feel thoroughly welcome and looked after 100 percent.

Our 2-bedroomed apartment was spacious, clean, comfortable and well-laid out but we could have done with some lower hanging-rails in the wardrobes (neither of us is particularly short but we needed a chair to reach the rail to hang anything up!). Also, a table lamp or two in the living room would have been nice for evenings-in.

Loved the location The pools and grounds are really nice The restaurant was good and breakfast included was great! They even provide a 'takeaway' breakfast which we collect at 4.45am!! Amazing service. But the best thing about this place is the staff. They are the loveliest people, so helpful! Michelle is an absolute star!! She let me use their reception computer to try and sort some E-citizen issues and went above and beyond!!

A few niggles from me: The bathroom let down the apartment for me. It was the most outdated room and needed an uplift. The light was very dim in there. The cleaner kept taking the hand towels and not replacing them which I found weirdly amusing. No air con but fan was in the living room, perhaps need them in rooms as well. Please consider non dairy milks and more vegetarian options.

Facilities were really good and staff did an excellent customer service. They were happy to meet me and willing to answer to my requests. Cleanliness was good, room was cleaned daily and they took good care of the pool although I didn't use it. Food services were available when needed and quality of food was adequate.

I was staying in the apartment with someone for the whole time and I had to remind the staff several times about an extra bath towel and hand towel. Sometimes they did leave an extra but not daily. Food quality was good but especially breakfast took very long time to be served except for one time when I had asked it day before to be served at special time due to our trip.