I recently stayed at your hotel and had an exceptional experience, thanks largely to your outstanding staff. I'd like to commend several employees who made my stay memorable: 1) Alfred 2) Vincent 3) Mitchell 4) William (Laundry) 5) Bahati (Laundry) 6) The security guards These individuals, along with others whose names I may have missed, truly enhanced my visit. Their service was exemplary, and I believe they deserve recognition, possibly in the form of a RAISE. Additionally, I'd like to recommend that you consider hiring RACHEL and PHILOMENA who are currently interning, as permanent staff members, as their contributions were also outstanding. I am planning to visit again in a few months and hope to stay at the same location. On that note, I have two questions: 1) Do you offer a price-matching policy? 2) Are there any loyalty programs or returning guest discounts available?

What is up with the additional service charge for room service deliveries? Could you explain the rationale behind this fee? It would be helpful to understand what this charge covers.

Well located in Westlands and within walking distance (5 mins) of the Sarit Centre, which is great! The staff at the hotel are amazing, always available and happy to help. Both restaurants are a great place to relax or meet friends, with a good range of cuisines to suite most tastes. Breakfast was plentiful and varied. A very special mention for Philomena at reception, who went above and beyond.

Its great to have motion activated lighting, so good for saving energy and being better for the environment. However on my level, the sensors sometimes didn't pick up the movement and so I had to navigate my way to my room in the dark. I;m sure it is an easy fix.

Really beautiful hotel. Very nice, new, clean. Beautiful rooms and lovely staff. Great value for the money. The location was good - close to a grocery store and shops. This was a great landing point for us our first couple of days in Kenya. Other things just to note: Lots of security getting in and out of hotel - this is common in Nairobi and I think is essentially at every major hotel in westlands. Although Westlands and the area where the hotel is is as safe as it gets in Nairobi, still need to plan ahead and be careful when out walking in the streets. Uber was readily available and got to our hotel easily - so recommend using this to get around.

We stayed at the Best Western Plus in Westlands for one night upon our arrival in Nairobi. Our flight arrived very early in the morning and the hotel let us check in early when we arrived. The hotel staff were really helpful and friendly and gave us all the information we needed on checking in. The beds were really comfortable, the shower was great and the room was nice and spacious which was good for us as we needed to repack some of our bags for a trip to Mount Kenya the following day. The Asiatic restaurant upstairs on the roof was excellent for an evening meal and to have a drink enjoying the views of Nairobi. The breakfast buffet was great and had so many options to choose from. I feel this hotel was great value for money and we would definitely stay again in the future due to the friendly staff, convenient location and great facilities.

Breakfast could have been better for the price paid. Location being near the famous Sarit Centre shopping mall was why I decided to stay at this hotel. The dining room on the roof top was most relaxing and had very good food and drinks. The shower in the room was excellent and I really enjoyed relaxing showers.

Breakfast could have been better. The closet/wardrobe was too small to be shared by a couple. The noise from fundis working on nearby buildings was a distraction but I guess this is a temporary issue.

We stayed at this hotel just for a day before our safaris. We had to book and pay for our room for two days since our flight arrived at 6 AM in the morning while the normal check in time was 3 PM. The room was adequately sized and the bed was very comfortable. The staff was very polite and efficient. All the amenities required during our travel were available. The location is good and the area seemed very safe. There was a mall next to the hotel which was good for eating, money changing and shopping. The food at the hotel was very good. The breakfast which was included in the room tariff was sumptuous and had a huge variety to suit every palate and requirements...and at the same time delicious. I would highly recommend this hotel for business or leisure travel in Nairobi.

Had to pay for two days for a 24 hour stay

Our two stays here, once arriving in Nairobi and once when leaving, were fantastic. Comfy beds, a central area, and great security. And the staff couldn’t have been more accommodating, allowing us to do a late checkout free of charge on our second stay as our flight was in the afternoon. Knowing it was our honeymoon, they put us in a high-floor room the bed and decorated our bed and left fresh roses and fruit. Breakfast was superb, one of the best I’ve had in any hotel. Fresh, tons of variety, and huge selection.

Nothing

All the staff were every helpful and sympathetic due to my wife's illness and ensured i had a very pleasant stay with my 5 year old son. The Chef at the breakfast station ensured we had hot home cooked Indian meal whenever we requested. Boniface in the restaurant was very understanding and helpful. Dorcras the manager went out of her way to accommodate us during this very difficult time.

There wasn't anything about the facilities we didn't like.

Hotel was very comfortable with great amenities. Best 'feature' of Best Western Plus Westlands however was the lovely, helpful, friendly staff. I was particularly grateful to Reception and Housekeeping teams for facilitating my request to have a room in which I could change and freshen up prior to my departure for a total of 12 hours flight time on my journey home (having checked out of my own room on the morning of my departure, but not leaving for home until later on that evening).

Would liked to have had a few more choices at breakfast time but, against that, the choice of barista coffee options was perfect!

Friendly staff and check in process (room wasn’t ready, but it only took 10 minutes). Also allowed a slightly later checkout upon request in the morning. Nice dinner and drinks restaurant on rooftop bar - good value - pretty good food. Good location close to amenities like Sarit Center. Breakfast was good! Will gladly use the hotel again. The staff certainly made a positive difference!

Absolutely no complaints about this hotel. Staff member kindly intervened when we requested a small jug of milk from the downstairs restaurant, after initially being told there would be a rather substantial charge for it. It was only for a tea to be had in the room. Minor glitch that was quickly resolved. The front of house staff were all lovely.