West Wood Hotel

The staff were amazing and sweet, liked that they brought me a hot water bottle when I was cold. They also constantly checked if i was okay.

The hotel can't be found on uber or google maps, that should be fixed to make it easier to get there

The staff was very good and helpfull. They were all super kind and friendly, really thinking along for our trip. Some days there were some cheeky monkeys around, it is very funny to see them trying to steal food.

The wifi was shaky, specifically in the room. For someone from Europe (who doesn't have internet outside of Europe) that can be difficult. Especially when you have some business meetings during the trip.

I booked two rooms for me and my colleagues, so saw more than one. Both rooms were great. The breakfast was delicious, all food and beverages good, the staff were kind and helpful, the location could not be beat, the setting is stunning, the pool is beautiful, landscape feels like you're in a forest but you're in the city, the rooms were clean and comfy - while the bedrooms are not "high-luxury" they are appropriate for the hotel rating and very nice. Everything was clean. I will likely stay here again when I return to Nairobi and would definitely recommend it to others.

Bedside lamps would have been a really helpful addition; the only light option in bedrooms was all lights in the room on or off -- which was a bit of a challenge when sharing a room with a colleague.

Let's be honest - it's THE BEST hotel in Nairobi. Quiet, serene environment, surrounded by greenery, right next to Karura forest, you watch the monkeys playing around while having lunch, you hear the birds chirping, you are in nature, you breathe that fresh air, it's like you are in a fairy tale place. It's amazing. You don't hear any traffic noise there which is very important for me personally. The food, the service, the staff - high level, professional. The room - big, comfortable, well equipped. I stayed there twice within 2 weeks - 3 nights each time.

Somebody from the management tried to convince me by text messages on whatsapp to cancel my second booking because of " maintenance issues", which I didn't believe at all. In my opinion it was an overbooking issue. How can you bother your guests like this? Asking me to cancel and to book somewhere else, by myself, making me deal with that hassle, really? Even if there really is an issue beyond your control you are the one to reorganize and arrange my alternative accommodation. Anyway, I didn't back down and eventually I was told that "the maintenance work was completed" and I could stay. The water in the pool was murky on the day I decided to go for a swim. It's not such a big deal for me but I think it would be good if the pool is properly maintained all the time.

Good breakfast, restaurant with somewhat slow service but always open and with a good menu at fair prices. The hotel, has a wonderful garden overlooking the Karura Forest. The staff was very professional, friendly and helpful. The rooms are cozy anceh though mine was a little dark overlooking the forest. The location is secluded but only a few minutes walk from Westland shopping centers. I will definitely return to this hotel in my next stays in Nairobi.

The rooms are cozy although mine was rather dark overlooking the forest.

The location was really quiet, being next to woodland & an abundance of nature. The staff we extremely friendly & nothing was too much trouble for them if asked. Cleanliness is next to Godliness & this place had a high standard of cleanliness. The food was excellent & presented to a high standard. Menus for both food & drink had plenty to choose from. The room we stayed in was spacious & well equipped, clean & comfortable.

Room at times was a little too warm due to no air conditioning, but cooling fans were available on request.

I was there for 9 days with my wife who had to work in the area. Three things really stood out in great ways. The staff was amazing, accommodating, and very friendly. The location overlooking to forest is as good as you could imagine. Several days I drank coffee and worked from my laptop. It was a great setting, it was so beautiful, quiet, and peaceful. Last of all the food was really good including the breakfast buffet and the lunch and dinner menus.

There could be a little work to clean up the bathroom tiles.

the forest behind and how it was peaceful

not much to say

This place is a hidden gem. They have a big backyard where you can eat your breakfast in peace. Also the staff are very nice. They have enough breakfast options and make just omelette as you like. If you are lucky you can even see the monkeys jumping in the trees when you are eating breakfast.

There is no air-conditioning in any room so if it's a very hot day, the room will also be hot. Anyhow the reception can give you a fan to make it a little bit cooler. So it isn't a big problem.

The hotel is nestled up against the Karura forest which makes for magical views for the rooms on the forest side. The tree canopy was amazing and we saw monkeys playing as well as a cool hawk. The view can also be enjoyed from the lovely restaurant

The restaurant is not very disability friendly with several stairs and no ramp. Other wise the hotel was very good about moving us to the ground floor. One room had a mysterious wet patch on the carpet near the mini fridge but we were quickly given a new room when we asked the next day.