The room and the hotel were decorated in a sophisticated, calm style. There were local restaurants, cafes and supermarkets close by which was handy as we didn't have to walk far while it was quite cold over the new year period.

Overall, I would stay at the Miyako again, however these are the things we didn't enjoy .. The hotel has a bar but both times we tried to use the bar, we were told it was closed (6pm). The restaurant was open and it was clear there was no maintenance work etc being done to the bar as it was clearly visible. This was a little annoying and we couldn't understand why we couldn't just sit at a table (restaurant was nowhere near full) to have a drink. The pool is an extra charge also ($11AUD) and guests must wear swimming caps. My daughter had a small bag of laundry done and we were charged 135,000 yen for this. A little OTT in our opinions. The king size bed was up against a wall on one side, and the shower is over bath.

The location is excellent. 2 subway stations- tanimachi 9 chome and osaka-uehomachi just near to hotel and can reached under shelter or underpass. Lots of eateries and supermarkets as well as convenience stores around. Hotel cleanliness was good. Got the no daily cleaning rate but hskp will still clean the room after 3 days and it was a good rate and option for me as i usually dont need daily cleaning. Staff are nice too and automatically pulled out my luggages that i had sent over from nagoya, to me, when i check in even before i asked. Airport lomousine just at hotel's doorstep and ticket can be easily purchased at boarding point.

The hotel room is a bit aged, looks the same, as was there 5 years ago. Hope they will upgrade soon.

The hotel was beautifully decorated and had really nice rooms (even if they were a bit small for Sheraton standards). Our highlight was the trainee Nanami, working at the reception!!! She was extremely friendly and made us feel more than welcome and cared for. I also had a piece of luggage which was transferred to the hotel due to it landing on another flight and the staff took care of everything and wrote me a mail once the luggage arrived safely at the hotel, making me feel relaxed and stopping my anxiety. Nanami your perfect! <3

It stated that breakfast would be until 10 am but they started closing down the buffet at 9:30. Also I do believe that they could have offered breakfast until 11 during Christmas. We also had a slight problem with the air conditioning as we couldn’t get the setting right- at one point we nearly melted in the middle of the night and there were no instructions on how to lower the room temperature (for this I have to deduct points- please keep in mind that air conditioning is not often available in any European countries)

Great facility, enjoy the remote control Wc!

Location is in close proximity to major attractions but not too close to tourist traps and crowd. The stores adjacent to the hotel provide alternatives for quick snack and light groceries.

The hotel could use a play room for use by smaller children since we quickly found out that Osaka is not enjoyable by smaller children.

For 5 star hotel is just ok, breakfast was ok (specially for Japanese standards),stuff really helpful. Exchange machine in the hotel !!!

Bath in the room was really old, poor air conditioning in the room, room cards doesn’t work in the gym (you need to go back to reception and ask for it)

The room, facilities, cleanliness and water quality are exceptional, very good.

The room is too small and crowded for me and my wife.

Morning breakfast was good. located very close to public transport and grocery store.

Notes left, in regards to us not wanting room cleaned everyday and wanting us to pay in full only 5 days into stay, we’re rather passive aggressive.

Perfect location, next to shopping mall and basement food court. Very friendly staff and great service. Our flight got cancelled, the staffs are so supportive and helpful for booking another flight and extra night staying.

Clean, extremely comfortable beds. Lovely staff. Excellent breakfast and they actually catered for gluten free ( rolls, cornflakes etc)

Nothing