the iconic design and decoration/furnishings position good on edge of Central Park most staff were lovely. couple of door staff and luggage men were grumpy

the lack of things included in your stay cost ! no water in room or coffee/tea making facilities. everything is charged for on top of the room rate. even in the shard you get coffee making etc the cost of drinks and food are extortionate then you have 18% tip plus tax to add on. don’t bother with the mini bar it’s so expensive too. also the breakfast rate is a waste of time as they just give you £60 head to spend in the bar to order set meals for breakfast not a buffet like other large hotels. overall highly over priced and a rip off

Beautiful property with a sense of history and timelessness. For us, fantastic location. Professional staff, with bellman and doorman anticipating every need.

Felt room rate and food prices somewhat steep

location

the extra bills for, laundry, cafe, spa&50 for each daily . not necessary

beautiful building, wonderful staff, very comfy beds and linens and exceptional location.

We felt that for the high price it should have included simple things that low price places have like free internet, and free coffee .

beautiful, elegant, decadent, smelled of Lillies, best shower pressure of my life

dust bunnies under furniture

Great Service at the Champagne restaurant; excellent food. The water pressure in the bathroom was excellent and the shower had an individual temperature controller which made the shower feel like a spa session.

Service was not as good at the Palms restaurant. The Hostess sat us in a crowded cluster with other diners when there was plenty of room throughout the restaurant and then told us it was because she was expecting other guests; no other guests arrive during the entire hour we were dining.

location - rooms

for the price, it should be offering much more - eg Four Seasons chain

Best location, clean and nice rooms.

Everything was perfect except the internet. You are paying more than thousand dollars per night and would be great to have a free internet included.

The room was beautiful, perfectly clean and so well presented. The location was just dreamy. All of the amenities were amazing. And the most friendly staff, especially Elvis at The Palm Court! An ideal end to a fabulous three weeks in New York City.

The only notable thing, was a long wait at breakfast at the champagne bar. The lovely staff explained that they were experiencing staff shortages that day hence the wait, but they would bring out our food as soon as possible. Normally would not have an issue with this at all and completely understand, it was only that we had just a few hours left in the city before leaving for the airport.

The suite was just as we hoped it would be! Luxurious and comfortable, elegance from another era but with the bathroom upgrades you'd expect. Room service was quick and friendly. Cleanliness was top drawer. We tried other luxury hotels in the past, but... The Plaza is the best!

The view was south, so looking into office windows. Next time, park view if available to rooms, and not just to condos.