The property is in a great location, attached to the Paddington station for the National Rail Network and just across the road from the underground network. There are a decent number of places nearby if you want to have a meal and pubs if you just want to hang out for a drink. Although we seemed to have arrived at the hotel at a busy time, the check-in assisted by DAVIDE was smooth, swift and efficient. The room was fairly well appointed and carried the basic amenities for one’s stay. However, even if the thermostat is set at 21 degrees, the temperature is set not to drop below 23. In my opinion, this is acceptable and is a commendable energy saving initiative from the property. I managed to get a good night’s sleep with the air conditioning on, so in my book this box gets checked. The water pressure in the bathroom was very good. Hot and cold water is seamless and the controls easy to understand and operate. There are some pretty good entertainment channels at the Hilton Paddington which can keep you busy should you chose to stay indoors if its raining or otherwise. The Executive Lounge access is a welcome touch for those who want to relax and have a cool beverage or taste the variety of finger foods up for grabs. The breakfast selection is really, really, really good with a wide variety of options. If you want to have a heavy breakfast like I do, then there’s an omelette station in addition to fried eggs, bacon, pork sausages, baked beans, mushrooms, hash browns the list goes on. There’s croissants and other pastries and baked goods, a selection of yoghurts for those who want to “say” they’ve had breakfast. There’s also a selection of cereals, cold meats, cheese and fruit and you can wash it all down with a selection of juices or a hot beverage. Enough to keep me going until late afternoon. DIMITRI runs a smooth ship. The restaurant staff are very attentive, efficient and professional.

Although I don't really have any negatives about the property, the housekeeping service could certainly use some improvement. A water bottle that missed the trash bin and hit the floor was still there after housekeeping had done their rounds in my room. That raises the question, do they ever vacuum the carpets?

locate next to Paddington station room can open 3 - 4 large luggages staffs are friendly

main entrance has few steps better go to hotel from Paddington station (there’s a lift access to hotel back door) if carrying heavy luggage

Excellent location - sumptuous room in the GWR Tower. Superb breakfast with friendly and helpful staff.

Front desk staff rude and unhelpful - I refused to authorise double payment for our room after it had already been effected by Booking.com which was described to all the guests there assembled erroneously as my "card being declined". Then having left our bags with the bell hop prior to checking in, 20 minutes later the hotel charged my credit card for the whole amount anyway! It took a further 30 minutes of animated discussion later that afternoon with my daughters waiting at the station for them finally to confirm that the mistaken payment had been reversed. We were also not given access to our room until after the "guaranteed" check-in time.

All the hotel staff ; reception, room service, concierge , and house keeping are professional, friendly and helpful. I also like the security level at the hotel , where security staffs are present, which is so important for tourists and travelers. The hotel is a family friendly too where I noticed almost that guests are families and the hotel is so quiet where I never heard any noise or disturbances . I like the location of the hotel where there are so many grocery stores and restaurants in front of the hotel and nearby , and some grocery stores open 24 hours. I like the quietness and safeness of the area around the hotel.

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One of the best locations in London at Paddington station. The staff were friendly and attentive even though it is such a large hotel. Luggage storage if needed. Lots of elevators so you never had to wait too long. Nice lobby area, dining and bar area. Room was large for London standards. Older style room but very clean with huge comfortable bed, desk, chairs, storage and power outlets. Bath and shower, nice hot water and a good size. Block out curtains, double glazed windows that opened for fresh air, 5th floor facing west was quiet enough for a busy area. Perfect hotel as a base to everything there is to do in London. Highly recommended.

Nothing

I chose the Hilton Hotel in Paddington primarily for its location, right in Paddington Station, which made travelling around the UK incredibly easy during my stay. Congratulations on the hotel room; it was very well-prepared and peaceful. The hotel itself is excellently located, with numerous restaurants and comfortable places to visit nearby. I hope to stay with you again on my next trip to London. Kind regards, Juan José Ramírez Visitor from Guatemala, Central America

Overall, my stay was very pleasant. I have nothing to add and nothing in particular that I did not like about the hotel. Congratulations once again.

I LOVE THE LOCATION and access from Paddington Station into the hotel. Drhuvi went above and beyond, got an Otster card such a beautiful Friebd and gem. Gave accurate info on the benefits of just using my credit card each time I travel by train or bus vs. using Oyster. She was every single day the MS. Hospitality, which made me feel like royalty and family at the same time. I love that her name rhymes with ruby. Her team mates wow impressive, Emilia,Sabina and Ludek they work so well in concert with each other. We had 250 attendees for our event, and day or night, they were cheerful, helpful, and responsive. I've traveled all over the world and I'm impressed! I'll definitely be back, and our Director for Europe and UK Alex Noel felt the same, so we're coming back in February!

Stairs only went up to 4th floor. Supper comfy to walk up as well but they stop at 4th floor. I was on the 6th.

The hotel rooms were very spacious with high ceiling, the staff was welcoming and thoughtful. The breakfast buffet was vast and had a variety of options to choose from. We could eat to our heart's content. We'd like to give a shout out to a staff member from breakfast who was an Indian lady with long braided hair. (It slipped my mind to ask her name, sorry!) She was thoughtful and figured out that I was ill and offered some lemon ginger and peppermint teas with honey from the breakfast counter. Her suggestion helped me feel better during my cold and fever.

The hotel is very accessible from the Paddington station, however, the hotel is slightly old.

We were doing day train trips out of London, so access to Paddington Station was AMAZING. Besides the trains, we had easy access to a shop for drinks and snacks in the station, which is always a nice addition. When we checked in, we were able to upgrade our room for a nominal fee which allowed us access to the lounge for canapés, drinks, and breakfast. We enjoyed this benefit which came with an earlier check in and nicer room. We would definitely stay here again.

Honestly, I cannot think of anything that was not enjoyable.

I was a last-minute booker after a change in flight plans, and I was very pleased with the generous size of my standard double room. Staff were absolutely excellent, it wasn’t their fault. There was a mad fire alarm early one morning, and we all had to go down the stairs, but the staff managed, everything well after there was an all clear. I ate at the carriage restaurant for lunch and enjoyed it and thought it was good value. Proximity to Marks & Spencer for in room snacks and drinks was a huge plus. I was travelling in and out via Heathrow, so the efficiency of leaving my room and virtually getting straight on the Heathrow express is extremely valuable. I cancelled another booking I had and switched to your hotel for the second part of my stay in London.

Illumination in room could’ve been a bit better. It was hard to read by the low, not particularly bright bedside light. An overhead reading light above the headboard would be a huge advantage. A proper coffee maker would’ve been nice as I don’t particularly like instant coffee, but the quality of the tea on offer was excellent.