Room size great, beds comfortable, bathroom with everything including hair dryer. Tee and coffee making facilities. Air condition

It was again difficult to get a printed receipt when checking out. I really had to argue my case which is every time i stay here. The reception needs to get a new printer so customers can get a printed receipt fast when they need this. My reason for this request should never be a matter but for us it is that the electronic receipt never reach us from this particular hotel and we are frequent guests here. reception staff was very helpful and gave my the receipt because I insisted on this but it was initially denied that I could have one. Bad for a hotel of this standard.

The hotel was in a great location and the staff were all absolutely lovely! Really friendly and chatty! They didn't even mind us wandering across reception and up to the 5th floor to the bar in our PJs when there was a Christmas party on! 🤣 The breakfast going till 11am was a real bonus too!

The bar being on the 5th floor made buying drinks tricky! Fortunately, we have a very high embarrassment threshold! That said, I'm not sure how I'd feel if I was at my work fancy Christmas party and two people in pj's turned up! But it was that or a £6 tray fee! Maybe arrangements could be made to lose the tray feel while parties are going on to protect those who have paid for a party!

Excellent location for the city and plenty of restaurants, great pub and cinema within 5 min walk.

Our room didn’t have a window (just an opaque strip of glass which faced a wall so there was no natural light which would have been ok for one night but not great for a 3 night stay. Also it was extremely noisy on the Saturday night as we could hear loud music until the early hours. The other room we booked for our daughters at the same price had a view over Brayford Water and no noise issues. I therefore don’t believe the rooms should have been sold at the same price.

The breakfast was minimal but sufficient. The restaurant had pleasant music playing, which created a cozy atmosphere.

The hotel overall made a positive impression. The room was clean, and the staff was polite and eager to help. I felt that they genuinely tried to create a comfortable environment for guests. However, I was given a room next to the air conditioning system located in the corridor. This system was noisy throughout the night, causing a resonance that made it difficult for me to sleep. The noise level was about 38 dB, which was quite loud and disruptive. The manager promised that after 10 PM the fans would be turned off, and the noise would be quieter, but unfortunately, this did not happen. Overall, the hotel is decent, but the noise issue left a negative impression.

The breakfast was amazing very filling and even got to take some pastries back up to our room which was nice. Food was very hot and staff member women with blonde hair at the door around 7:30 was lovely and welcoming. The bathroom was our best bit because we love a good bubble bath and bath was very big and luxurious.

We was pretty cold on the night time and every time I went to put the heating on it wouldn’t come on unfortunately, also we couldn’t find the stairways anywhere which was hard for my sister having autism and anxiety and lifts was her biggest fear.

The location by the wharf, helpful staff, cleanliness, the spacious bathroom

The room was very dark, partly due to being on the side of the complex and a relatively small window, but the lighting in the room was insufficient to make up for this. The attached picture shows how dark it was even in broad daylight. The parking was expensive considering it was just an indoor car park with not many spaces and it was quite cramped, some of the spaces were actually on a ramp which meant we parked at a rather unusual angle and had to be careful getting out of the car on the downward side.

The location was good, the room was adequate - it was clean, the bed was very comfortable and the room was quiet. We had dinner in the restaurant and it was good, if a little expensive for what it was (£263.00 for four people having two courses, with wine).

When we checked in, the person on the reception was brusque, almost rude. The pillows in the rooms are feather and, due to allergy, a request for alternatives was met with the suggestion of a rolled-up duvet. Non-feather pillows were later provided. The windows were very small, making the rooms dark and the hairdryer in one of the rooms didn’t work.

lovely hotel in a good location by the canal basin/waterfront. Our room was upgraded to a suite with a balcony. Couldn't fault the room for size, facilities etc. Comfy king size bed with choice of pillows. We had the hot buffet breakfast which had loads of choices & all the hot food was well cooked & fresh. The dining room had amazing views of the cathedral & Brayford Pool. All the staff were friendly & helpful too. Would definitely stay here again - highly recommended.

Friendly welcome from Reception staff - warm cookie was a nice surprise! Room was airy, bed comfy and facilities very good. Breakfast was amazing! Cereals, choice of fresh fruits , full variety of English breakfast, choice of pastries. Large selection of fruit juices and hot drinks. Staff were lovely and very attentive. We also had afternoon tea whilst we were there and again it was served by lovely staff - food was delicious. Views of the Cathedral from the restaurant were fab! What more could you want!😄

It did get quite cold with the air conditioning in the room at night, we thought the temperature was all pre-set so didn’t like to try and change it but if we had been staying for longer than the weekend then we would probably have asked a member of staff to maybe sort it for us.

The majority of staff were polite, professional, and friendly. Good size room, which was clean and well equipped. We had an excellent meal in the restaurant and exceptional service from our waitress Martha.

Lack of parking at the hotel, however, there is a multi-storey car park, just a stone throw away that is actually cheaper, so there is no real issue as such. Unfortunately, the young woman on reception who booked us in was rather rude and unpleasant. We have stayed at Hilton Hotels many times across the UK, and fortunately, this is the first encounter that we have had with an unfriendly member of staff . It was a shame that she let herself and colleagues down quite honestly.