The Facility, the jacuzzi, sunna and the massage...the 2 girls Azra and the other one who are in front desk are super welcoming, nice , always smiling and making sure if the costumers are satisfied with the service

N/A

This hotel exceeded our expectations! In fact, we were only going to stay for one night, but then ended up booking for another night, and another night again! Very clean hotel. Beautiful views. Lovely spa - I would definitely recommend the affordable massages!

Very good location , beautiful room ,pleased by the spa facilities that were included in the price for the room. Didnt bother personally from the mosque at 6am. I consider it cultural background

We had no warm water in our room for the whole stay of 2 nights. We talked with reception several times even asked for refund .they told us multiple times they will solve it or change the room...never happened. .i used the spa facilities for a warm Shower...... That is not professional handling of situations like that in any accomodation site specially a 5 star one...

The hotel is very good, as it is quite huge. Breakfast was good, and the room as well. Spa was great however the Hammam was not working while our stay. We also had dinner once in the restaurant and it was great.

People are allowed to smoke in the restaurant, and as some guests were also smoking in the room, our room was smelling smoke probably coming from other rooms through the ventilation system. I guess this is not a problem of the property specifically as most of places in Macedonia permit smoking.

Excellent location in the old part of town at the entrance of the old Bazaar. Nice big rooms and very clean. The staff at the reception and spa are very friendly, professional and they do their utmost to help you out. Loved the fact that the spa runs until 23 hours. It was lovely to relax in the spa after a whole day out sightseeing! Also I like their spa policy as it ensures that it is not crowded and you can enjoy it better.

People can smoke during breakfast and there are no windows open. It would be good to either have no smoking policy or else to designate smoking/non smoking areas. Important to find a better way to keep the breakfast food warm. The staff for breakfast could make efforts to be a bit friendlier and also serve some basic warm drinks like cappuccino.

Quality hotel in very accessible location in the old bazar area (however not 5-stars in our rating). Comfortable beds. The spa compartment was even better than expected. Also the resort's restaurant is good. Staff was very professional and friendly in both the hotel and the restaurant.

Some issues in the room and in the spa compartment were a bit worn and need refurbishment. The jacuzzi of the suite did not work. The room was clean at arrival but clean up after first night was inadequate. Breakfast was only average+. The calls for the prayer at dawn (in July around 4 am) from the mosques nearby surely wake you up but last only 2-3 minutes.

We really enjoyed every moment of our stay at this hotel! Everyone working there was more than kind and always willing to help,always asking if we were comfortable or if we needed anything. The welcome basket and the sweet surprise waiting for us in the room made us feel very special and we are grateful for chosing this hotel for our trip (the handwritten notes were a really nice touch!).The spa facilities were clean and never too busy,the water in the pool was warm enough for us to enjoy it and the hot chairs were awesome!Breakfast offered many options and the people at the restaurant always had a smile on their face when they offered to help you in any way. We are looking forward for our next visit!Thank you for everything!

That we only spent two nights here :)

The location is perfect. In the middle of the old bazaar. The indoor Spa was nice.

The hotel needs some rennovation. The room is nice, but things like curtains fall apart. And people smoke inside so yeah, it will smell like that. The Spa is great, but needs some restorage of equipement. If you don't expect a five star threatment. You will like it as much as we did.

The hotel has a great location, right in the middle of the old town, close to all major attractions. It's a mid-size hotel with an inner yard and spa facilities such as a pool, jaccuzi, Turkish bath, sauna, and a salt room. All staff members (except the waiters at the restaurant) are friendly, kind and welcoming. The room where I stayed was comfy, clean and newly furnished. The view from my room was wonderful, overlooking the old bazaar and narrow streets of the old town, and was especially nice when combined with the calls for muslim prayers and church bells, when you could immerse in the unique feeling. I particularly liked the personal hand-written welcome message and the fruit basket.

The level of service at the restaurant should be improved as the waiters were unattentive and seemed to cater primarily to their (Turkish) compatriots. Moreover, the food offer should be more diverse for a 5-star hotel, especially fruits and sweets.

Very nice, very clean rooms. Fantastic breakfast, friendly staff. Perfect location in the middle of the city, free parking (important tip: when driving there, do NOT enter the hotel itself, but always the hotel PARKING into your GPS. Otherwise, you will be driving right through the narrowest part of the old town).

The place needs some renovations, especially in the spa area. The hot tub was not working, letters were missing on signs, the railing to get out of the pool was barely connected to the floor, so that it wobbled and we were afraid of ripping it off. In one of our rooms, the air conditioner did not work.