I really loved the design of the hotel complex. The staff was very friendly and helpful. They also offer some complementary drinks and snacks. I loved, that every room had its own glas jug so you could refill your water whenever you needed it at one of the refill stations. However the taste of the drinking water was awful. It had a strong flat taste. Maybe it’s due to chemicals used for purification? The WiFi was perfect!

The breakfast was very simple - but alright. Next time I would go without breakfast and search for some restaurant around. When we arrived they told us, that there will be coffee offered in the afternoon. They were pointing towards the portafilter machine. Indeed there was a barista preparing some coffee (we arrived during afternoon). However the next day, they insisted on getting coffee out of the automatic coffee machine, because this would be easier…

The hotel is new. The facilities are great. There is a rooftop pool with an adjacent gym. The location is not in the centre of everything but is in easy walking distance. The staff are friendly and attentive. Free coffee facilities in reception for guests. Three large shopping centres near the hotel. Overall, it was a great clean hotel. Would visit again.

Booked as bed and breakfast, but there is not a restaurant to serve breakfast. The breakfast was ordered by the guests at reception the day before, and it was delivered in a bag cold and not appetising at all. Unless this improves, do not stay, bed, and breakfast.

The doorman was such a nice person (sorry did not get your name with the red hat) Raj was very welcoming & friendly, made us feel at home. The beds were extremely comfortable and I’d go as far to say best I’ve slept in since travelling in Asia/Indonesia/Oz for ast 5 months. Aircon great and daily room housekeeping also very good. Towels were of perfect quality, always looked brand new. The shampoo & shower gel were really good and I am very particular about those type of things. Hairdryer great (not one of those farty things you tend to get attached to the bathroom wall) I did not use but husband said that the gym was great. Quite a new hotel so carpets immaculate and modern.

Chill box (unable to call a fridge) in room was new & of ok size but was not cold enough. I was carrying Diabetes medication therefore has to kept at a certain temp. I did make hotel aware before my stay that a fridge was required & reason why. I spoke with reception after arrival that temp not right for my needs but I was informed that all fridges were set on correct temperatures although on arrival at the hotel I was told that another fridge could be got for me no problem following my messages prior to my stay but this wasn’t the case. Hotel did freeze my ice blocks in staff freezer for my onward journey but couldn’t help feeling disheartened that they perhaps did not realise the seriousness of the matter and that guests should be listened to espically with these circumstances.

New modern hotel, excellent towels which were fluffy. Housekeeping stuff was very friendly, they greeted you everytime they see you.

Front desk staff needs more training, hospitality was lacking, not very friendly, did not greet us. We even saw some customers arguing with the front desk staff one night, overhead how they mentioned how rude they were. However, the morning of check out where we had Rita who was very nice. She asked how our stay was and even suggested what to do and how to go there. We booked a window room and didn't received it and spoke nicely to front desk to change room, who treated us like we're annoying them.

Excellent location that's within walking distance to a reasonable-sized mall with a supermarket and cinema, as well as to nearby food places or small knick-knack shops. Area was well-lit at night and we didn't feel unsafe walking back to the hotel even after a late-night movie. The pool was not crowded during our time there and it was always well-maintained and clean. Small gym with just a few treadmill machines but good enough for a casual workout. Drivers had no issues finding the hotel and it was always easy to get a car. Our room was very comfortable and the pillows are just the right kind of firmness that we like.

Unfortunately on our last day, the door for one of the bedrooms got stuck due to a faulty lock mechanism and it took around an hour for the hotel staff to finally get the door open. We did ask for a later checkout time which the hotel was willing to oblige with. For one of the bedrooms, the air-conditioning vent was directly blowing at our heads so it got quite cold for one room, and not so much for the other. Soundproofing is decent, but you will still be able to hear your noisy neighbours if they slam their doors and make a lot of noise at night. Strangely on our first day, the fire alarm went off twice, but there wasn't any announcements for us to evacuate. It would have been good if the hotel could have played an announcement to let guests know that it was a false alarm.

The location is excellent. Been to Penang 3 times within 6 months with different people and every time, its a different experience for me. I discovered few new attractions, eateries while staying in Citadine. Love the local food around, the craft market, the excellent local coffee and the hidden bar - all within walking distance. The staff were friendly and very accommodating too.

The breakfast. It was the same breakfast everyday during my 4 days stay. And its not that great too in terms of variety and taste. Coffee was not even good. Not worth paying for the breakfast.

Really loved this hotel, it was modern, clean and in a great location. The gym is really well equipped the pool is lovely. All the front door security and cleaners were so lovely.

Check in felt a little awkward... the lady at the front desk wasn't the most welcoming and didn't provide much general information i.e what floor the gym and pool was on... opening times, breakfast (if we wanted to add breakfast and what time it would be) or even what was in the area we could go to see. A small thing which wouldn't actually affect me from re booking if I was in Georgetown again.

The stay was really awesome. We came from a bad experience, and knowing the ASCOTT team in KL helped recommend this newly opened property in Penang. I loved the design and overall look of the hotel, keeping up to that Ascott standards which we enjoy in KL as well. The location is superb! Nearby to Hin Bus Depot, walking distance to the weekend market for yummy food and flea market for shopping. The staff was super nice to us, as he noticed we made a last minute booking, he also made sure our rooms were closest to each other, which i really appreciate the added warmness. thank you citadines, i look forward to coming back for my stay.

i would have to say the parking. as it was a weekend, the parking surrounding the area was fully taken up and we travelled in 2 cars, and the cars had to be parked pretty far away. although its not a super-inconvenience, i just like to highlight to you, so that perhaps you could do something with local govt, at least request 2 lots in front of the hotel for loading and unloading, managed by your concierge team, that would really help guests with the bags, especially families with small children and big groups like us. ;)

Very new and well designed hotel. Every space in the room was well thought of for use. There's even a gym and pool if you've had too much to eat in Penang. Location was very central to many shops and restaurants as well. Overall, high recommend and will definitely stay again.

- Sound proofing wasn't great so we could hear our neighbours flushing toilets - We were put on the first floor which has our windows right by the walkway where public walk past. We didnt open our curtains the whole time as we wanted privacy and didn't want public to look into our room

I slept so well. Our twin room didn’t have a window which we weren’t entirely happy about but after one night of the best sleep ever we wouldn’t move! We felt safe. The area feels like it’s being redeveloped so there’s not much there but we got a grab easily to wherever we wanted to go. there was a supermarket near and a fridge in the room which was handy. I don’t think there was a kitchen and breakfast looked limited but we went to a local cafe called Le for the most delicious scrambled egg sandwiches. We ate locally one night at an amazing sushi restaurant too. The pool was nice to have on a hot afternoon. the staff were very helpful.