Loved the pool and the room, beautiful surroundings in the jungle.

Staff were quite rude and the food in the restaurant isn’t great. The food is more expensive than surrounding places in Palenque. They also never had any bottles of water - which seems silly as it’s dangerous to drink the tap water in Chiapas.

Quite location, in jungle setting, nice pool, good food and bar. Most of the staff very friendly.

Reception was a little slow and stipt on there giving keys for room, not before 15h00, not flexible. Restaurant and bar had one really good waiter and a less friendly, but good in what he did, waiter. inprovement on cleaning can be made, but it is not bad.

excellent location and facilities. very good price. hotel restaurant with good breakfast and very reasonable prices.

staff could have been more helpful and less stiff, especially when serving breakfast. oh, and some basic English words wouldn’t do any harm. If you are not fluent in Spanish you can communicate zero. Also mesh panel that keeps insects out should be installed in rooms. it is a pity to have to sleep with balcony doors shut!

The yard, the pool, the gardens. The trees, bushes and flowers were extremely beautiful! I also liked the whole look of the houses with their straw roofs.

The room didn't have a window or a French door which to open and let in some fresh air. Our friends had a room at the second floor with a nice terrace and possibility to let fresh air inside.

clean and comfortable room - good located close to the archaeological park (5min by car) - cosy and green accommodation with pool-area - tasty and adequate breakfast - WiFi works good close to the lobby

I don‘t know why, but unfortunately the staff at breakfast and dinner wasn‘t very kind. So we didn’t feel welcome. And if you don‘t speak spanish, bad for you.

The rooms are well appointed, with good quiet AC. You are in the jungle and it is a pleasure to listen to all of the noises especially in the evenings and mornings

Food service was painfully slow, 50 minutes for a Fajita......also had to wait the same 50 min for our drinks. They need a good manager to organize all the young and inexperienced staff.

This isn’t a hotel is a collection of beautiful lodges on terraced steps with gorgeous landscaping!!! It’s a charming place with a beautiful pool!! Staff was friendly, on-site restaurant was delicious (great burgers!) the rooms were nice sized, comfy beds, a/c that worked well, decent bathroom (no counter space which was frustrating!!). Absolutely great location super close to Palenque ruins!!

No counter space on bathroom, super frustrating. Shower would go from SCALDING HOT to cold and we felt like we’d be burned!

This hotel is located between Palenque and the ruines. You can arrive by coletivo during the day, but at night you have to take a taxi. It has a pool and the rooms are very confortable.

The workers were not that nice. We asked to refil our bottles of water once they just sell little botles and at the beginig they were refusing, even when we oeffered to pay.

The personnel wasn’t really customer oriented. Especially, the guy in the restaurant (serving breakfast) wasn’t really friendly.

The rooms was very spacious and clean The staff was really nice and willing to help whenever needed

The bar was closing exactly early and the issues is that there isn't any shops around. It wasn't a real issue for us as we headed to town every night... It's a walkable distance but not for everyone I guess lol, if you want you can ask at the reception to call a taxi for you and it's 20 or 25 pesos