Staff is very professional and very kind. Everybody is nice with the guest, always helpful to give any kind of information. I really appreciated a good cup of coffee from Chiapas offered by the owner at early morning before doing my tour to Palenque site. Beside, I came back from the same tour at 20.00 and the staff was happy to keep my luggage safe. Last but not least: had to catch up ADO bus at 10.40 pm, well ...I asked the possibility of having a shower. It was very appreciated to discover that I could have it by paying a small difference. Congratulation to anyone! Really good hotel

Nothing. The hotel is located in nice position, really closed to the center. There is nothing that didn't meet my expectations. THANK YOU AGAIN!

I booked 2 rooms, they were both very comfortable and spacious. A/C worked well and there´s hot water in the shower. Location is also great, close to many restaurants and easy access to the main road that takes you to some attractions. I would definitely stay here again.

Some water leaked into one of the rooms a night after a storm. Also, parking in the afternoon starts at 19:00. In case you bring your car, you would need to wait until then to have it in the hotel´s lot.

Central location, approx 15 min walk from ADO bus station. It was on a side street so not too noisy. Good breakfast, although it was the same every day. The room was clean on arrival. Shops and restaurants nearby.

The bed was too small, only probably twin size, we were lucky we had also a single bed otherwise not comfortable. No chairs on the balcony, so why have it at all? Sometimes we felt the staff was not keen to serve the guests when we asked something...

Nice location, shopping street is so near by, tour agencies are aplenty. Take a collectivo to Ruinas, 10 mins away. Booked a trip to lacandon jungle. Stay 1 night in palanque --> 1 night in lacandon jungle, 1 night in palanque.. Took a night bus to San christobal

Nothing much. Elevator would've been nice. But it is an old building.

the rooms are very clean and comfortable. it is located in the city center, so you are right in the middle of everything! it’s always crowded so you don’t have to walk through lonely streets. it is a bit noisy so make sure to have earplugs with you. the staff is super nice and a delicious breakfasts is included into the phenomenal price!

centrally located. Easy 15 min walk to Ado bus terminal. Friendly, helpful and attentive staff. Continental breakfast (cornflakes, fresh fruit, yoghurt, toast and jam) and good coffee! Well maintained rooms and efficient air conditioning. We were able to store our luggage for free after checking out.

Everything was great. Stairs to any of the three floors.

Solo female traveler (Feb. 2021) "passing through" to see sights in outlying areas. I arrived well before check-in time and was allowed to not only leave my bags but check-in which was great after a long overnight bus ride The staff was very helpful with information and happy to help. The room was nice with a good shower and reliable wi-fi. I didn't spend much time in the room but the location was ideal for great meals and shopping.

The location is in Centro and central so it was a bit noisy at night with a balcony facing the street. This also keeps the room from getting totally dark but the noise doesn't last and these are not big issues.

- location; - authentic old house;

- narrow and steep staircase; - narrow bathroom; The toilet lid wasn't standing up. We had to hold it while using the toilet. The staff wasn't flexible and declined our request to get our breakfast early to go.

very comfortable big bed , nice location walking distance to everything in the center

no lift was so hard to pull up and down suitcase upon arrival a man helped but upon checking out was only lady at the lobby but we managed

They were communicative and helpful beforehand and willing to fulfil requests and needs. The breakfast was included which was better than expected.

Because we asked for a main floor room because of mobility issues, our little room was tucked behind the dining area and had no real window. There was a slight swampy smell coming through the vent. No real complaints at all.