We LOVED our 5-night stay at this hotel! The location was absolutely perfect, and the hotel itself is amazing. Just off the lobby area, there is a covered courtyard area with large trees in it, and you can have breakfast overlooking the courtyard. In another part of the hotel, there is a library/reading area, and on the third floor, the large terrace has lovely views of the surrounding hills and is full of potted flowers and plants. The artistic details, including many murals and beautiful decorations, add such class to this hotel. The restaurant is very good, and the service - from front desk staff to restaurant staff to the helpful staff members who opened the door to the private parking garage every time we needed to come or go - is outstanding. Would recommend this hotel without hesitation, and we would very happily stay here again.

Secure parking. Clean rooms. Good linens and beds. Very good streaming television. Internet ok. Great location. Excellent breakfast restaurant around the corner and inexpensive with great service.

Some pillows failed the smell test. Toilet flush very weak. Lavatory didn't drain well, but management resolved it. We ate at the restaurant upon arrival in the late afternoon. Nothing special. We had to eat the bfast buffet on Sunday since our preferred restaurant is closed on Sunday. Credit card use for the restaurant requires a walk to the front reception. They don't have a remote terminal.

The hotel is very nice close to the main square. The restaurant is also nice. Breakfast can be improved

The only negative thing was that the hotel doesn't have any heating system, so in the room was very very cold...I think around 12 degrees. The weather was cold, around 1-2 degrees in the night. We asked for a heater...but unfortunately the temperature didn't increase very much because out was very cold and the walls were also very cold. We felt like the wind was blowing in the room...

Excellent location at walking distance from pedestrian corridors. Also, we liked the secured parking for our rental car and the wide variety of food choices of the breakfast buffet.

We knew in advance that the noise from rolling luggage would get amplified by the tiled floors at early hours. Even though the bells of the nearby La Merced Temple toll around 7 AM anyway.

The staff were accommodating and helpful. The breakfast buffet was delicious!! The chefs and staff at the restaurant were so nice and friendly too. We liked our double beds. Comfortable mattresses and the sheets and blankets and comforters were very nice.

The internet was not always reliable. The toilet in our room was not flushing well.

the hotel is very clean, staff is very friendly and helpful. hotel is close to downtown and restaurants. Tours offered at reasonable prices to historic destinations.

the room was very comfortable except for the toilet quit working the last night we were there.

We had food poisoning from our previous Hostel so we fled into this Hotel. Everything work well and check-in very easy and fast. We could even check-in earlier which was amazing. The room was very very cold but they had sufficient blankets, but sadly not much sunlight in the room. The staff was very nice and made us some veggie soup and brought us banana - a little pricey but ok :)

The Hotel is not good isolated and very noisy, you hear everything what's happening in the Hotel or what people say, that was very uncomfortable cause we didn't feel like we had any privacy.

The hotel is very nice, the common area is beautiful. It’s located very close to the center. Breakfast is nice.

You can hear everything from other rooms and hallway. Fortunately, it was rather quiet and other guests didn’t make much noise.

Hotel is in an easily accessible location from the ADO bus station and close to the centre of San Cristobal. Staff are very friendly and accommodating, the restaurant has a good selection of decently priced tasty breakfasts and quick bites. Room was clean and comfortable, the hotel itself is also really pleasant and has a nice rooftop terrace. Highly recommend!

The hotel property is lovely. The hotel staff is very kind and helpful. The room accommodations are clean and neat. Great main street balcony views of the church and the city.

The bathrooms are tiny, especially the tight closed-in shower space. If you are a more prominent larger person, please make a note of that. I recommend the hotel remove the sliding glass doors and install shower curtains.