The hotel location is perfect. The restaurant in the hotel is very nice too. The room is spacious and also has a balcony with green foliage. The furniture in the room is new, clean and well maintained. The rooms are well lit and there is enough lighting and air conditioning. Bathroom and shower is also very spacious and comfortable. The hotel staff are very courteous, give good advice, and help make fantastic arrangements for excursions and travels around town. Their suggestions for local shopping of fabrics, coffee, meals, etc were spot on!

The room is not cheap! For the price we paid, we would have expected, at minimum, a kettle to boil water, to make tea or coffee, or some facilities like a mini-bar so that we dont have to rely on room service all the time. However, there is no such facility in the room at all.

The room was wonderful, with a great marriage of modern design and tradition, creating an atmosphere that made the journey worth while. When I set foot in the hotel I felt comfortable and relaxed, exactly what I needed, and it got better and better. Lovely room, great bathroom, just exquisite. The lobby was inviting and luxurious, the staff was excellent.

Nothing

Great location, clean, friendly staff

breakfast had limited selection and charged us extra for asking milk for cereals :) prices for tours and taxis via the hotel were 1.5-3x more expensive than elsewhere. Overall - not so great value for the price

Casa Del Alma was in a great location to the sites in the city and within walking distance to everything we wanted to do and see. The hotel staff was friendly. The lobby was a nice place to sit and relax by the fire pit. The rooms were very large and exceptionally clean. The bathrooms were nice with great water pressure. The restaurant served a lovely breakfast that was included in our stay and it was delicious. If I am ever in San Cristobal again this is my go to place to stay.

We loved everything about our stay. Great hotel. We wish we could have stayed more than one night.

A beautiful and special hotel, excellent location, caring staff, breakfast in a restaurant facing the street, special, very beautiful, delicious with personal attention. it was fun!

The beds are less comfortable in my opinion 

This may have been the best hotel we've stayed whilst in Mexico. The hotel has gorgeous inner premises colonial style, is maintained properly and offers spacious and clean rooms. Staff is super friendly, helpful and accommodating (Yonatan does everything with a great smile!). Private and safe parking is provided underneath the hotel, which is very convenient as parking on the street is not always available. Breakfast is abundant (for Mexican standards) and served with the same quality service that you receive in fine dining restaurants. The coffee is great! Location is great too as it is close to the main plaza.

Nothing really (and believe me I'm critical ;)).

Everything was excellent. From the location, cleanliness, location, and the attentiveness of the staff. I would definitely recommend your stay here

nothing. Everything was excellent

there is an onsite restaurant, staff were friendly and helpful. helped on tours and transportation. the location is great and access to may options within walking distance.

Beautiful hotel Nice and big bedroom Clean Well located

No coffee facilities in room Limited options for breakfast

Very good location. Good restaurant and bar. All the hotel staff were very friendly and helpful. My son arrived at the hotel with food poisoning and stayed in the room. The restaurant brought specially prepared off menu plain food at restaurant not room service prices! When we took our son to the hospital for a diagnosis the hotel offered to send a staff member with us. I highly recommend this hotel.

We were disturbed by construction noise in an adjoining building. However the staff offered to change our room immediately. So actually a positive!