The location of the hotel is perfect for me. It is near two of my favorite restaurants. The room was lovely, it had a enormous bathtub and the bed was a king and very comfortable. This suite also had a great refrigerator and kitchen facilities.

There was no cutlery or plates and only two water glasses. Other than that it was a great room.

Convenient location, polite staff, room was cleaned daily, bed was made daily, quiet surroundings, local secure parking.

Nothing.

Absolutely, Gorgeous Room a private patio. Lovely mood music on the grounds during the day. Staff was very helpful. The linens were top quality.

Location is amazing Suite #2 "Palapa" has a nice big tub and the room is very fresh during a hot day. Nice view Pool has nice temperature

Several things to consider and improve: Suite #2 bathroom has only half wall which makes it not fully isolated from rest of the room and bathroom door does not close completely. No hot water in the shower. Bathtub was missing bath bubbles and salts , the bottles were empty, we requested but we never got them. Also, this room is not sound proof so be prepared to wake up at 5am due to the neighboors rooster . After complaining to management, we were offered the PH, which has sound proof windows and its more a typical suite . Bed sheets not so comfortable Bathtub was dirty. Breakfast included was ok, no fruit included though. Overall there were several details that could have been avoided before we complained, the staff reacted favorable and tried their best to make our stay as comfortable as possible.Dont expect any answer after 9pm from front desk, its a small town we understand but when you pay San Miguel de Allende prices you expect at least the same service.

Simple breakfast No privacy on space outside the room with our own jacuzzi

The place is beautiful and peaceful, perfect for relaxing.

For been a Hotel Boutique, I would expect to have a least a restaurant/bar. So, If there is not restaurant, at least I would expect to have a minimum of kitchen utensils to cook at the room, since you have to bring your own food, water, coffee, drinks, etc.. The towels on the bathroom were pretty limited. The hotel is advertised as "pet friendly", however, they charge $500 MXP for each pet, so, I wonder if they take care of your pet during your stay. I would expect a more diligent staff.

Privacy and good parking area, which is difficult to find on the area.

Not Hot water in the room to take a shower.

The room was large and nice.

The airlines cancelled our flights 3 times, yet booking.com would not offer any options, saying you selected the lowest cost which was no Refunds. Another thing, all the emails were in Spanish, to which I responded with please use English to no avail. We also said we will bring two small dogs, nothing was said about their cost until We arrived. I finally received a call from the hotel who offered some options, which was a whole lot more than booking .com, whom I shall never use again. They offer a phone number which was useless. No customer service at all! Will never recommend at all!other than

There was not a Breakfast offered to us . Which was stated in the add.

This place is over priced, the first room the air did not work at the time and the refrigerator was unplug and was hot 3 hours later. We asked for another room and everything worked properly . In the morning they said they fixed everything and wanted us to move back into to that room .I told them I didn’t come here to spend my time moving they wanted 2000 peso more to stay in that room. It says dog friendly but no additional fees are stated . They wanted 2000 peso more. We spent 975 us for 4 nights . I called booking . Com what a waste of time they sent me a email stating that every thing was worked out an we would only be staying two days we paid for 4days.I gave them 2000 peso more and that was that . I will never book through any service like this again . You have no recourse at least with your credit card company you can dispute . In final the place looks nice in pictures but needs work out side lights didn’t work no way this place is worth this kind of money . Greg Sanders Ps it says full kitchen but no pot or pans lol.

location and decor

no delux king bed rooms and no breakfast included like it says on Booking.com no security at night receptionist was gone by 8 pm would pick up dirty towels and hang them back up instead of fresh ones