The staff is amazing. Shiraz and Raul are outstanding employees. View of the lake is amazing. Property currently being updated and has so much potential.

They charge a surcharge when paying by credit card. In today's age that is unacceptable especially in the hospitality business. There is no nearby ATMs so they need to address this issue.

The spectacular buildings and very well maintained garden transport us directly to the wild French Riviera coast. Peace, elegance and beauty everywhere, with exceptional customer service. It is a bit remote from the village (so really quiet), and very easily accessible by taxi. The deck with a view and its beds and sun loungers offer a unique perspective on the cenote Esmeralda. Warm and clean water in the lake (with no seaweed). And several incredible restaurants less than a 10-minute walk away.

That I had to leave :)

The property is absolutely stunning! I walked in the gates and felt like I was transported to Morocco. The highlight was watching my last Bacalar sunset from the lookout point. A view of the lagoon and Cenote Esmeralda. It was truly a magical experience!

Nothing! The hotel is currently under new ownership and there are a lot of renovations happening so it’s very apparent. I look forward to seeing this gem once everything is updated!

Water is provided throughout the duration of the stay, which is great, as it means not needing to remember to buy water every day, as has been the case in other parts of the country that I've visited. Here, you simply fill up your bottle when needed and you're good to go! The location is amazing. I had the room with the view of the lagoon, and it was wonderful waking up to that! The resting areas, with the day beds overlooking the harbour - also amazing! I spent a lot of time down there, writing and napping and just gazing out over the water. I love being able to swim any time of day (night time too!) in the warm water. Great way to start and end an inevitably hot day! This is an incredible place to unwind and relax. Highly recommended!

There was construction taking place throughout my time there, on the road right outside the hotel. This made for a bit of noise at various times of the day (and sometimes even at night), but I always travel with earplugs so it wasn't a dealbreaker for me.

The views and waterfront location are EXCELLENT. You can take a boat tour right from the dock. Shiraz helped us organize everything and was so helpful. The cocktails were amazing (maybe too good) and the Arabic food was very good. the staff were incredibly helpful and friendly from beginning to end. I want to come back!

free coffee is available at breakfast time but not substantial food, so good idea to bring some snacks for the morning!

the whole property was very nice with a lot of different places to sit/relax and nice views (you can enjoy the view from the top of the small tower as well). Shiraz and the personnel were very friendly and helpful. you can rent kayaks, stand up paddles or book boat tours. the rooms and the breakfast are very simple - but that’s okay because the highlight of this stay is the very very nice view on the lagoon

Great location with a view! Very small but functional room with a comfortable bed and great shower and air conditioning.. The staff was very helpful! The afternoon food was delicious. We enjoyed swimming out from the shore.

It's a steep walk down to lake with no room to hang out near the water. The lake front is filled with boats.

Location!!!!! Omg it's absolutely best Location to stay for this price. Rooms are smaller then usually but are you really spending time in the room when the patios with the beds, hammock and tables to a beautiful lagoon. Really giving 10 to 10 for the guys trying to improve it the rooms but the views 👌 👏 😎

It's needs to be fix few things that we ask manager. They are new owners so they working hard to fix it. And we can see that they doing.

The property has access to the lagoon. We were able to walk a few steps and go swimming. Rooms were clean and decent size. There’s enough areas to lounge. It’s close to the city center and restaurants, but far enough from the busy downtown area.

The rooms didn’t have a fridge.

Nice atmosphere and staff.

You can't properly enjoy the water at the hotel because of all the boats. For that you have to pay for a trip, which is nonsensical. The pictures don't show the many boats that plague the shore all over town.