Stunning view of the lagoon from the room's balcony. The cocktails at the bar downstairs were amazing (try the Tutti-frutti, it's sooo good). Decently close to downtown, but a bit of a walk so I'd recommend you take a cab or drive (you can text the local cab companies on WhatsApp). Unrelated, but make sure you check out Nixtamal for dinner in Bacalar. One of the best meals I've ever had.

For the money, the bed could have been more comfortable. Also, they charge if you want more than 1 towels per person. Maybe they are trying to be more eco-conscious but it's kind of a pain. Not being able to flush your toilet paper takes some getting used to, but it's par for the course in this part of the world, so I won't hold that against them.

Location is great! Right in front of the lagoon and close to downtown too. The wooden deck and structures are really nice and diverse. We like them a lot. The SUP tour was amazing, the guides rock! They were super friendly and I think it was fairly priced for what they offer. Although some people complain about the continenral breakfast, we liked it and it. The room was quite big and they AC worked well. We also enjoyed the private terrace outside of the room.

Wifi signal was bad. It's a good think if you want to disconnect, but a bad one, if you need it. Check in and out process wasn't good. There is a mismatch of information. Booking.com says 8 PM, hotel signs say 10 PM, but staff says 7 PM. Music was too loud and too late (past 10 PM). We needed to sleep early because we needed to leave early for the tour and couldn't sleep. I had to ask to the staff to turn it down. Lighting in the room is too bright and only cold light. =/ It's true that they charge for everything extra. Just be aware of it. Yes, they tell you in advance, but it's still annoying given the Hilton prices they charge. We liked the place overall, but will try a different one next time given the price vs quality ratio.

The property had a lovely setting right on the lagoon.The rooms were very brightly decorated and comfortable with A/C. very nice deck with the second floor room. it’s a beach club so there are other people around in the sun area. you could go directly into water from the deck area. There was a restaurant and bar with very nice food and drink. All the staff were friendly and helpful.

employees were super friendly and helpful

light was very bright and cold, warmer light would be nice

absolutely LOVED this place ! GREAT location! super facilities! beautiful lagoon decking and amazing food! the staff were always SO helpful and kind and always happy and trying their best to make me comfortable. lovely and clean and great tours provided by them too I did sunrise paddle board it was sensational!

nothing. everything was perfect !

the rooms are pretty basic, yet very nice (we stayed in two different ones) the location is great, write on the lagoon. amazing sunrises and very relaxing atmosphere

the personnel at the restaurant was very slow - once I was waiting for about an hour to get my order. there were also some issues with the pipes during our stay, yet it was handled in a way that it would bother us the least

The food was amazing and cheap from been a small hotel. The staff was very knowledgeable and friendly in all aspects.

There was stained of mold in the restroom walls.

We absolutely loved our stay and really wish it could have been for longer! The location is perfect, right on the lagoon and there’s an amazing dock for chilling on / admiring the sunrise / swimming from. The Italian restaurant is amazing, delicious pasta and pizza and wine which was a nice surprise! The coffee is also excellent!

the lake view was fantastic. the staff were very willing to help us with things e.g. early check out

the shower smelt like hair removal cream and the water pressure was very low. very limited storage areas for clothing, despite a large room

The need arrangements and comfort was great. The view of the lagoon was amazing.

The ants in the room were crazy, no one's fault, but annoying.