the staff, Jose and her daughter are doing an amazing job. so friendly and welcoming. breakfast was excellent. they were also a great help for booking a boat trip. the hotel is ideally located in a quiet place, not in the craziness of the Centro the bed was large and confortable

nothing we didn’t like

The Zensus hotel is just a dream! The rooms are exactly like the pictures suggest: very clean, comfy, quiet and bright. The whole hotel areas were very very well maintained with beautiful plants and flowers all around. The breakfast was absolutely delicious with coffee, fresh fruits, pancakes, eggs and more. Our biggest thanks and admiration goes to José. He makes you feel like being part of the family and is always ready to answer any questions or give his recommendations. He organised both a boat and a SUP tour for us with a company that not only offered fantastic trips but also fair prices. We also rented the bicycles offered at the hotel which were a great and cute option to go around in Bacalar. We were immensely sad to leave José and his fantastic hotel after only two nights but we are convinced to come back and recommend it to anyone that considers staying in Bacalar. It was the highlight of our Mexico trip!

We just loved EVERYTHING! The accommodation was comfortable, nicely decorated, in a quiet environment. We were warmly welcome by Laura and José Luis who have of great help to us (to organise a boat tour on the laguna, to recommend restaurants....). They both are very friendly as well as the rest of the staff. Every day, the breakfast was freshly made upon demand. We appreciated the fact that there were no more than 10 cabins/accommodation. It preserves the intimacy of the guests and allow them to fully rest and enjoy this beautiful part of Riviera Maya (I literally fell in love with Bacalar). I wish we had stayed longer!

Everything was perfect!

This hotel is an exceptional family run hotel. Each room is its own structure which offers physical and acoustical privacy. The hotel manager and his daughter were extremely helpful in getting me situated and settled in. They offered food recommendations and called taxis for me when I needed it. They even lent me cash on the first day when I needed a taxi but didn't have cash. The hotel manager also double checked that the taxi driver charged me fairly. The room had all the basic necessities and was cleaned daily. They also made sure to refill the bottle of drinking water daily. Breakfast was simple, but homemade and good. I would definitely be staying here again.

Like all buildings in tropical climates, the plumbing fixtures were a bit rusty and needed some further maintenance. But everything I needed fixed was attended to immediately! The location of the hotel is a bit too far to walk to the center of Bacalar but it's also why it was so peaceful and quiet. While Zensus is not on the water, there is a restaurant across the street with lagoon access for a small day fee.

Property manager and staff were super attentive. Helped me with booking excursion to ruins and a very early/dawn cab fare. I had trouble with the ruins booking using tripadvisor/viator since they had 2 ppl minimum excursions which made it limiting to a solo traveler. They looked out for me and told me what fees to expect on cabs/taxi etc... to make sure no one over quoted me. Super honest and sweet. They have a night watchman which made me feel safe. I would stay again!

I really have no cons

We enjoyed our two nights stay here. The cabin was comfortable with a huge bed, and quiet at night. Breakfast was great. The lovely owner makes it to order, and can make eggs pretty much any way you request. Location is quiet and is a 20 minute walk into the centre, but this was fine for us as taxis are cheap, and there are restaurants and bars nearby, as well as beach clubs/departure points for boat trips on the lagoon where you'll spend most of your time.

Feels a little worn in places, but otherwise everything was great.

Lovely and quiet location, around a 30 minute walk to the main area of Bacalar. Lots of beach clubs close by which are also easy to walk to. Bed was comfortable and AC very much welcomed, and breakfast was served with a smile!

Access to supermarkets/ corner shops are more tricky, with no access to drinking water or food for at least 10 minute walk, but again, not too much of a problem.

We really enjoyed our stay here. The little cabins are lovely and very tastefully decorated and the pool is great. Jose did the best breakfast we had in Mexico, with a big bowl of fruit and yoghurt, followed by a choice of eggs (done how you like) or delicious pancakes. Overall a really good find!

It is slightly out of town, so either you need a car or to rent bikes. There are some beach clubs/restaurants nearby which is useful though.

Beautiful eco boutique hotel. The place is so lovely, the staff are so kind and welcoming. We enjoyed the quite room and the pool. It was a lovely place to stay during our Bacalar trip. I forgot my purse in the drawing and they where kind enough to send it to me in my next destination. Jose Luiz and his staff are top notch! Highly recommend this place!!

The owner was lovely and helped us organise a boat tour and taxi. The included breakfast was also brilliant. The cabins were great and nicely decorated. The pool area was calm and a really nice place to relax. It’s only a few minutes walk from some of the really nice lake/beach clubs. Bit of a walk into the centre of town, but we didn’t mind and we would get a 50 peso taxi back after.