Really nice hotel, super friendly and helpful staff! They also speak good English which is kind of helpful if you can’t speak Spanish very well. Only 15 minutes walk to the Center of bacalar with lots of good restaurants and cafes on the way. The rooms are stylish, clean and quite large. There is AC and a fridge in the room. We loved our balcony with the comfortable chairs and the pool. Breakfast is quite good, you can choose between pancakes and different kind of egg dishes (vegetarian options). Also you can order some fruits (optional with yoghurt and granola) and tee, coffee and orange juice.

The only thing we missed was a vegan milk option for the coffee and the granola (like almond milk which is basically available everywhere in Mexico).

Great pool, very large rooms with nice hot showers. Breakfast was good and the pancakes were delicious. Staff was very friendly and also took care for our laundry for a good price. The hotel is close to a public area for the lake where you have to pay 20 pesos and then you can spend here all day. Walking to the main center is about 15-20 minute walk which is a little longer. You could also take a taxi. Would highly recommend this hotel!

- The distance to the city center - The cocktail from the poolbar wasn't tasty at all

Only 3 minutes walk away from the lagoon, rooms were nice and spacious, comfy beds and pillows. Good cocktails and breakfast à la carte in the hotel bar.

The windows in the toilet and shower are not closeable, there is only a mosquito net and wooden gutters so people cannot see through. That means you can hear everything from outside (no loud music as it was not close to any bars, but dogs and traffic). The fact that they are open also means that the room heats up more easily. That being said, the air con and fan worked very well so this wasn't really an issue in December.

Everyone working at the hotel is super nice and helpful - we arrived a bit early for our check-in and they looked after our bags whilst we were chilling in the pool, and helped us booking a boat tour on the lagoon. The room was clean and very spacious. The closest playa is less than 5 minutes walk from the hotel, the Zocalo about 10 minutes, and there are lots of really nice restaurants, cultural centres and bars around -- it's a great quite but lively location.

Everything, the staff were great, nothing was too much trouble and always arranged immediately. Very friendly and helpful. I had a great room for several weems with my own private Jaccuzi, wonderful in the evening before bed and again early morning. Food was excellent too. 10 out of 10 all round.

Nothing to dislike.

The room was super spacious, everything was very clean, the pool was nice and it was quiet at night. In addition, the staff was super friendly and went the extra mile for several small requests we had. Bike rental on site was possible, which made it easy to cruise around - very safe area!

The window of the room could not be opened, so the room was a little humid at times

The location is very close to a bathing spot on the lagoon, a bit far from bus station but still walkable distance and also a bit far from places to eat. Nice pool.

Our room had no window possible to open and probably for that reason the air in the room was very humid and the room itself was rather smelly. Breakfast provided was quite basic.

Chilled out pool and bar area, stylish rooms and nice breakfast. Staff were friendly and helpful. The cafe on the corner just down the road has lovely food and drink.

Not the fault of the hotel but other guests were noisy and woke us in the night - the sound echoes through the downstairs corridor. It was a longer walk than expected into the town but was a lovely town.

We loved our suite. The room was big and the jacuzzi in the patio was perfect! The hotel is just a 10 min walk to the centre along a well lit street. The breakfast was the best we had so far at a hotel in Mexico. A nice bonus is that the cocktails are good and cheap :). They even made us breakfast when we had to leave early to get the bus to Valladolid. Really recommend this hotel!

Everything! The place is very nice,clean the staff is very helpful, Jairo the manager was Great, helped us in everything we needed , the girls in reception the same the girls in housekeeping kept our rooms Always clean The bartender was great also, There’s only good things to say about Hotel Galuna

The food in the restaurant was good, the only thing is that they need to have more variety on breakfast