Everything at this hotel was wonderful, so clean and so easy to walk everywhere. The terrace and pool are so beautiful and the food is incredible! We came for our anniversary. I booked by mistake at Hotel Boutique Kinta Kan that was closer to the beach that supposed to be a 4 stars hotel, and only stayed there the first 15 min and left. We lost our money but it was so worthy to just leave and book instead with this amazing hotel. I do not like to complaint but do not want other couples like us to have this bid disappointment, do not book Hotel Boutique Kinta Kan, everything was oxidized, the bathroom licking everywhere and not clean at all. We could not open the door to the room because it was all rusted.

We LOVE everything from this hotel!!

Great convenient location

The change in pool policy day of departure we were told we had to pay for pool beds. They were nice and let us stay but asked to leave before 2 hours. It was the only reason we booked the room for the one night. For this reason we probably wouldn’t stay again.

Good restaurants in the hotel. it has its own activities inside. The ubicación is very good. You are a block away from the 5th Avenue.

We stay 1 week in the hotel. One elevator Is not working. you have to wait around 10-15 minutes to go down or up. I don’t know how a great hotel like this. That it’s not cheap wait so long to fix the elevator. Or probably they should make a discount to the guesses or give one free breakfast at least.

Alejandra was wonderful. She was professional and made efforts to try and make our stay a better one. It was appreciated.

At 11:50PM and the staff is still moving furniture around the pool and bar area that was supposed to be closed at 10. Needless to stay, my family cannot sleep. Do not stay on the 4th floor no matter what they say the hours are. Also, when we checked in we were not greeted by a hotel worker but rather someone who sat us down for 15 minutes to sell us on a timeshare. After a 14hr travel day this is the last thing you want. I expected it but at least let us check in. When we were able to check in the only thing the person at the front desk did was try and sell us on an upgraded room. No welcome, no information on the hotel, the food, how anything works, etc.. just that we could pay extra for "the only room available for upgrade". Sorely disappointed.

The location was in the heart of the venues. All I. Walking distance. Worked out well. I did not eat breakfast at the hotel

Floors in room were a little gritty, could have been a little cleaner. However, slippers on your feet prevented feeling the residue on bottom of feet.

Very smooth check in experience, the room was huge, very good value for money. The buffet breakfast hs a lot of choice, we loved it. Very good locatolion, right next to fifth avenue, and 2mn walk fo the Ado bus station. The rooftop pool is amazing.

We had a baby, but they dont provide any baby crib.

The location is terrific!! It is a 3 minute walk to the ferry to Cozumel and it is right in the center of all things tourist in Playa. The room was large, clean, and very comfortable. The beds were as comfortable as any I have ever slept on. The roof top pool/bar was a fun place to go. But it can get crowded for loungers and umbrellas for shade. Beers are on the expensive side and cocktails are just a plain rip off expensive. Staff was fun and professional at the same time. If I needed any help at all it was easy and fun to interact with The Fives staff. Check in was a rough. There was a huge rush and influx of guests at the same time and our room was not ready for us to get into until 4pm. No big deal.....we left our luggage with the bell clerk and went down the street to have a beer and some chips.

I get a hotel is a business....but come on guys!!!! You have to take a second mortgage out to afford a cocktail at the roof bar.

great location, big room, comfortable bed, modern design, kind stuff

smell of mold, and we slept on 4th floor and there is a roof top above us (they walking and maybe jumping and I was so loud), every day from 7am to 11pm. so maybe 4th floor is not for everyone

I love the location everything so close walking distance. Hotel was amazing nice roof top comfy beds clean staff where so welcoming good was good drinks were okay food at the roof top was delicious

I loved everything i would stay here again.

I really enjoyed this hotel and the location! My room was extremely nice and very comfortable. The plunge pool was kinda loud but still very nice overlooking the downtown area. They did covid testing which was a plus didn't have to find a place out in town. The Mercado restaurant had really good breakfast! The rooftop was big and had a nice vibe, the potbelly tacos were probably the best I had compared to town. The spa was great to include their mini pool. And the staff really made me feel home traveling alone. I would definitely recommend this hotel when staying in playa as it was very convenient walking distance to almost everything you needed.

I honestly can't say anything was bad.