The staff were exceptional - professional, friendly, kind, helpful. The room was great - large room, large comfy bed, large door windows facing the sun.

The main issue were minor but worth mentioning: The storage safe was broken Only one card key was given to me and my wife so we couldn't separate going out. The TV didn't have any English channels (that I could find) On the second night, I found a cockroach near the bathroom, I called up the staff to kill it and they did without a problem. I understand also that its not necessary the hotels fault as Marrakesh's climate and infrastructure means even five star hotels are likely to experience these bugs, but these are the only issues I faced in my stay - which I thoroughly enjoyed regardless.

The property was lovely. We have found our new "home" in Marrakech. The staff were amazing (Abdul, Mohamed and Fatima). They were constantly checking in with us to make sure that we had everything that we need. Given that we stayed on the front end of our trip for 5 days and 5 days on the backend. We got to know them quite well.

Chairs on the room balconys would be nice.

The hotel was very charming, but the staff were even better. From the moment we arrived, Kamal welcomed us like we were family. He was even more helpful with helping us navigate the city along with booking excursions. It was a pleasure waking up every morning to go down to breakfast and to chat with the other guest, feel the cool air and have the sun fill the room with just the right amount of warmth.

The only things that we didn't care for is that we did not have much privacy when going to the bathroom due to the glass door and the glass window looking into the toilet.

The room was very spacious and well accommodated for those with young children, beds were very comfortable and big. The hotel was beautiful, breakfast was very nice, I do feel they need to offer water for breakfast which they did not, especially in the hot weather. Location was ideal, Masjid Koutoubia was 13mins walk from the hotel, there were local supermarkets we were able to get some snacks from for the children.

I would not say this is something I did not like, more of an improvement, the staff did not understand or speak much English, it was hard to communicate with them. The were also not readily available when I would phone down to reception from our room, so had to go out and find them to speak to them.

I want to say a big thankyou for Hassan and Kamal and their assistants for making our stay above and beyond extra special. When we arrived we met Hassan who offered us some Moroccan tea and pastry and gave us a great history lesson about Marrakech and the Atlas mountains and then after gave us a tour of the hotel before showing us to our luxury clean room with a lovely balcony treats in the fridge plus robes and many more surprises. We had lovely evening exploring the town after we freshen up and chilling by the pool. Next morning we were treated to a lovely breakfast the atmosphere and vibe is so tranquil and fresh. The weather was prefer. The people are so friendly and helpful We explored so much we when quad biking in the dessert also I celebrated my birthday . Kamal advise me of the best bakery in medina. Miss our time already but will be back. Prayers went up blessing came down Amen. Thanks again From Marantholee & Lei

Nothing except we should of stayed longer.

spacious and with welcoming staff who just can’t do enough for you - huge breakfast - none of us 3 finished any breakfast there was so much with good local foods too & the evening dinner there was simply gorgeous - make sure you book yourselves in !!

Best choice we could’ve made! The room was sparkling clean, the hotel itself is gorgeous with a small pool and tables around it. Would be wonderful for sun bathing when very hot. The staff was brilliant, in special Hassan who was a delight to talk to and extremely helpful at all times. The room was cleaned on a daily basis with fresh towels, soap, shampoo etc. The location is somewhat between old and new town which gives easy access everywhere- 10-20 min walk which is ideal. Very quiet location, breakfast was delicious and overall I wouldn’t stay anywhere else if I were to return!

All was perfect

Breakfast was very nice. We are vegetarian and they did their best. Both main reception staff were excellent. I can only remember name of Abdul. Rooms were cleaned nicely everyday. Thanks to all the staff. Was sad on leaving last day. Will visit again.

Wish we can have taxi affiliated with hotel of reasonable rates. Reasonable priced drinks and snacks will be nice to have at pool side.

Excellent location just outside the Medina. Friendly staff. Lovely atmosphere. Clean and good-sized room.

Two separate beds and a couch in the room was a bit cramped arrangement for a family of four. A sofa bed would be a better idea.

The staff was totally amazing. Always ready to help us with everything. I met three reception guys, all of them happy to guide us through the city. Asking for taxis, helping to get money.. The breakfast was amazing with typical Moroccan things. The location is perfect. 10 minutes walking from everywhere and not on the middle of the Medina which is very comfortable. The price is a joke compared to the state of the rooms and the hotel. Very cheap and very clean. Special thanks to iberka oui kamal, his English was perfect and was very helpful from day one.

Nothing.